Steven Lee
Maumee
Summary
Experienced with driving operational excellence and business strategy. Utilizes leadership skills and strategic planning to enhance organizational performance. Track record of fostering team collaboration and achieving impactful results.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Operating Partner
PF Changs Restaurant
01.2024 - 11.2024
- Managed daily operations to ensure efficient workflow and high-quality service delivery.
- Assisted in staff training and development to enhance team performance and customer satisfaction.
- Implemented inventory management processes to reduce waste and optimize supply chain efficiency.
- Executed marketing initiatives to drive customer engagement and increase restaurant visibility.
- Monitored compliance with health and safety regulations to maintain a safe dining environment.
- Enhanced employee retention rates by creating a positive work culture with open communication channels and career development opportunities.
- Recruited and hired qualified candidates to fill vacancies.
- Implemented quality control measures to ensure consistent delivery of products or services.
- Managed effective customer service and quality assurance programs to protect business reputation.
- Determined appropriate financial goals and administered budgets to control expenses.
General Manager
Beer Barrel Pizza & Grill
11.2017 - 01.2024
- Directed daily operations to enhance efficiency and service quality.
- Implemented training programs to improve staff performance and customer satisfaction.
- Managed inventory levels, reducing waste and ensuring product availability.
- Established operational standards, leading to consistent service delivery across locations.
- Fostered a positive team culture by promoting open communication and collaboration among staff.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
General Manager
Yoko Japanese Restaurant
02.2000 - 11.2017
- Analyzed sales trends to optimize menu offerings and pricing strategies.
- Collaborated with marketing teams to develop promotional campaigns that increased foot traffic.
- Oversaw financial reporting, ensuring accurate budgeting and expenditure tracking.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee evaluations, and contract details.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed inventory levels, reducing waste and ensuring product availability.
- Fostered a positive team culture by promoting open communication and collaboration among staff.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Education
No Degree - Engineering
Case Western Reserve University
Cleveland, Ohio, OHNo Degree - Engineering
The Ohio State University
Columbus, Ohio, OHSkills
- Operational excellence
- Training and coaching
- Team development
- Organizational development
- Team bonding
- Performance improvement
- Compliance
- Cost reduction
- Facilities management
- Customer relationship building
- Expense control
Certification
Ohio Department of Health's Manager Certification in Food Protection.
Timeline
Operating Partner
PF Changs Restaurant
01.2024 - 11.2024
General Manager
Beer Barrel Pizza & Grill
11.2017 - 01.2024
General Manager
Yoko Japanese Restaurant
02.2000 - 11.2017
No Degree - Engineering
Case Western Reserve University
No Degree - Engineering
The Ohio State University