Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Steven Lefevre

Vernon

Summary

Dynamic Applications Engineer with established expertise at Gerber Technology and Protedyne Corp. specializing in CAD/CAM strategies and customer training. Achieved 90% sales success rate following demonstrations while strengthening customer relationships. Proficient in installation planning and root cause analysis, fostering substantial revenue growth and operational efficiency.

Overview

41
41
years of professional experience
1
1
Certification

Work History

Applications Engineer / Customer Care Tier2 support Engineer

Protedyne
01.2010 - 01.2025
  • Robotics Service engineer committed to resolving issues quickly.
  • Access and service installed automation systems remotely over a secure internet connection, this allows some problems to be diagnosed and fixed without the need for an onsite service call.
  • In the event a site visit is necessary the team will be better prepared to resolve the problem reducing troubleshooting process.
  • This results in shorter down time for the customer.
  • Execute Factory Acceptance Testing of automation equipment.
  • Install automation instruments at LabCorp sites and conduct Site Acceptance Tests.
  • Conduct preventive maintenance on automation instruments at regular intervals.
  • Conduct qualification and validation tests on automation instruments.
  • Troubleshoot and repair automation instruments to include Scara, Robots, Denso Robots, Adept Controllers, Percise Controllers, Macsa Lasers, Feeders, VFD Drives, Vision Systems, Various Readers and Verifiers, Servos, Amplifiers, ABB components and various types of Sensors.
  • Provide emergency service and repairs as requested by customers.
  • Communicate and document customer feedback to Customer Care Manager.
  • Provide high level of customer support in a fast-paced and challenging work environment.
  • Continuously improving knowledge and skills to increase proficiency in equipment.
  • Complete administrative paperwork, such as Equipment Checklists, and Field Service Reports.
  • Provide training for operators of equipment.
  • Performing approximately 30% domestic travel to support customer and equipment issues.

TECHNICAL SERVICES MANAGER

Gerber Technology
01.2006 - 01.2008
  • Collaborate with cross-functional teams to provide Apparel & Industrial Textile customers with automated cutting solutions.
  • Develop product demonstrations to support equipment sales.
  • Lead liaison between customer and sales department.
  • Support installation, training and execution of capital equipment purchases at customer sites.
  • Lead technical support for after-market customer for requested improvements and repairs.
  • Mentor, coach, and develop other end user software experts.
  • Achieved 90% sale of equipment, post customer demonstration.
  • Increase sales revenue by $4.0M annually.
  • Increased customer base 20% annually.
  • Mentor/Trained overseas sales and technical agents to support international sales.
  • Participated in CAD/CAM product develop sessions to assure customer requirements are be in met by propose software changes.

APPLICATIONS TECHNICIAN

Gerber Technology
01.1991 - 01.2006
  • On-site training coordinator for all North American sales accounts.
  • Develop training guides for both operational and maintenance customers.
  • Lead technician in North American equipment installations to allow turnkey equipment start-ups for customers.
  • Conducted CAD/CAM technical training to all new accounts.
  • On-site technical expert during installs.
  • Fostered and improved customer relationships when expectations were not initially achieved.
  • Provided sales department with insight into customer requirements that were not originally met to boost annual revenue.

MANUFACTURING TECHNICIAN

Gerber Technology
01.1988 - 01.1991
  • Decipher blueprints and schematics for proper assembly, assembly and testing of automated cutting equipment.
  • Promoted to roles of increasing responsibility, proactively identifying process inefficiencies and developing practical solutions to enhance productivity.
  • Recognized for the ability to communicate technical concepts clearly to both technical and non-technical audiences, ensuring seamless adoption of new procedures and technologies.
  • Frequently collaborated with cross-functional teams, sharing best practices and technical insights to support company-wide objectives and drive continuous improvement initiatives.
  • Team member of several Kaizen events to streamline manufacturing processes.
  • Developed new assembly standard that improved manufacturing lead time.

FOREMAN

K&K Enterprises
01.1984 - 01.1988
  • Lead teams to ensure construction projects were completed on schedule and on budget.
  • Lead a team to a successful construction project of $450,000 project that spanned 5 weeks.
  • Lead company in the least amount of safety related accidents every year of employment.
  • Managed multiple contractors to meet common occupancy goal.

Education

Rockville high School -

Rockville high School
Vernon, CT
01.1982

Some College (No Degree) - Industrial Automation

MCTC
Manchester CT

Skills

  • CAD/CAM strategies
  • Production analysis
  • Quality assurance
  • Installation planning
  • Equipment installation
  • Software and hardware training
  • Marketing and sales plans
  • Trade show demonstrations
  • Root cause analysis
  • Resolution recommendations
  • On-site service calls

Certification

  • Computer software applications to include SAP, AutoCAD LT, Windows, MS Office, Word, Excel, Outlook, Tableau, Salesforce, Oracle
  • Adept Motion Control, B&R I/O Devices, PLC, Pneumatics experience.
  • Train the Trainer
  • Customer First Certified
  • Company Ethics Certification
  • Kaizen / Lean Manufacturing /5S Events
  • CPR

References

Upon Request

Timeline

Applications Engineer / Customer Care Tier2 support Engineer

Protedyne
01.2010 - 01.2025

TECHNICAL SERVICES MANAGER

Gerber Technology
01.2006 - 01.2008

APPLICATIONS TECHNICIAN

Gerber Technology
01.1991 - 01.2006

MANUFACTURING TECHNICIAN

Gerber Technology
01.1988 - 01.1991

FOREMAN

K&K Enterprises
01.1984 - 01.1988

Rockville high School -

Rockville high School

Some College (No Degree) - Industrial Automation

MCTC

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