Steven Levi
Nashport,OH
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
18
18
years of professional experience
Work History
Customer Service Billing Supervisor
Charter Communications, Spectrum
11.2013 - 06.2023
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Owner/Operator
J & S Rebar
09.2012 - 03.2014
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
Assistant Property Manager
Mark Greenburg Real Estate
01.2005 - 09.2012
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
- Worked hand in hand with 32B/J Union to establish correct size workforce required and effectively oversaw a reduction in staff.
Education
No Degree - Physical Therapy (Pre-Physical Therapy)
Nassau Community College
Garden City, NY06.1995
High School Diploma -
G.W. Hewlett High School
Hewlett, NY06.1994
Skills
- Billing Procedures
- Business Development
- Customer Account Management
- Administration and Operations
- Customer Billing
- Call Control
- Industry Best Practices
- Enforce Policies
- Conflict Resolution
- Call Center Processes
- Operational Efficiency
- Meeting Coordination and Support
Timeline
Customer Service Billing Supervisor
Charter Communications, Spectrum
11.2013 - 06.2023
Owner/Operator
J & S Rebar
09.2012 - 03.2014
Assistant Property Manager
Mark Greenburg Real Estate
01.2005 - 09.2012
No Degree - Physical Therapy (Pre-Physical Therapy)
Nassau Community College
High School Diploma -
G.W. Hewlett High School
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