Steven Levi
Zanesville
Summary
Experienced Office Management and Administrative Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
21
21
years of professional experience
Work History
Delivery Driver
DoorDash
01.2025 - Current
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Operated delivery vehicle safely, adhering to traffic regulations and company policies.
- Managed route planning to optimize delivery schedules and reduce delays.
- Communicated effectively with customers regarding delivery status and issues.
Electronics Dept. Lead
Walmart #2209
11.2023 - 01.2025
- Manage a team of customer service associates, fostering a positive work environment focused on teamwork and collaboration.
- Oversaw inventory management process, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Enhanced department efficiency by streamlining processes and implementing time saving strategies.
- Provide reporting and projected sales planning based on seasonal and local needs.
Customer Service Billing Supervisor
Charter Communications, Spectrum
11.2013 - 06.2023
- Resolved issues through active listening and open ended questioning.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries to staff.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Improved customer satisfaction scores through application of superior conflict resolution and problem solving skills.
Assistant Property Manager
Mark Greenburg Real Estate
01.2005 - 09.2012
- Handled Tennant complaints promptly and appropriately, utilizing on site repairmen and third party support sources.
- Kept accurate records for all resident and Tennant correspondence.
- Established strong, professional relationships with Tennant by promoting team collaboration and delivering exemplary service.
- Directed property management program by determining requirements, planning for material and equipment replacement as well as implementing quality control oversight.
- Performed daily onsite inspection to ensure Tennant satisfaction and city regulations with regards to cleanliness and safety expectations.
Education
Pre Physical Therapy - Major
Nassau Community College
Hempstead, NYSkills
- Oversaw billing procedures to enhance accuracy and compliance Led business development strategies to drive growth Directed customer account management to foster strong relationships Streamlined administration and operations for improved workflow Championed customer billing processes to ensure timely payments Enforced policies to maintain organizational standards Mediated conflict resolution to promote a positive environment Supervised call center processes to optimize service delivery Coordinated meetings to align team objectives Enhanced operational efficiency through strategic initiatives
Timeline
Delivery Driver
DoorDash
01.2025 - Current
Electronics Dept. Lead
Walmart #2209
11.2023 - 01.2025
Customer Service Billing Supervisor
Charter Communications, Spectrum
11.2013 - 06.2023
Assistant Property Manager
Mark Greenburg Real Estate
01.2005 - 09.2012
Pre Physical Therapy - Major
Nassau Community College