Steven Lewis
Atlanta,GA
Summary
Proven leader in operational excellence and staff development, I significantly reduced costs and enhanced customer satisfaction at Bluesprig. Expert in scheduling coordination and fostering effective communication, my strategies boosted revenue and ensured compliance with industry standards. My approach combines critical thinking with a results-driven focus, achieving notable improvements in team performance and client relations.
Overview
6
6
years of professional experience
Work History
Center Operations Supervisor
Bluesprig
03.2024 - Current
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
- Ensured compliance with company policies, industry regulations, and local laws within all aspects of center operations.
- Coordinated staffing schedules, balancing both employee needs and business demands to maintain optimal coverage during peak hours.
- Developed innovative strategies aimed at increasing revenue generation within the center''s various departments or services offered.
- Oversaw daily center activities, delegating tasks as necessary to ensure smooth workflow and meet deadlines.
- Assisted in recruiting, hiring and training of team members.
Operations Specialist
BlueSprig
08.2023 - 03.2024
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Created, forecast and implemented scheduling for the center
- Managed billing processes through the central reach platform
- Created and implemented inventory system for the clinic
- Collaborate with the Clinical Director to ensure the initial client intake is conducted in a timely manner.
Lead Registered Behavior Technician
Bluesprig
04.2022 - 09.2023
- Reduced challenging behaviors through the implementation of positive reinforcement strategies.
- Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
- Fostered strong relationships with clients families, fostering trust and open communication vital for successful outcomes.
- Supported families in understanding and applying behavioral strategies within the home environment.
- Assisted in training of new Behavior therapists and guided them through 40 hour coursework.
- Documented behavioral data accurately, contributing to better-informed treatment adjustments.
- Created effective mentorship program for current and new Behavior therapists
Registered Behavior Technician
Bluesprig
11.2020 - 04.2022
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Obtained and maintained CPR certification
- Used Central Reach to document patient information, progress notes, and treatment plans.
Lead Residential Instructor
The Learning Tree Inc
03.2018 - 08.2020
- Continuously sought opportunities for professional development, staying current on best practices in the field and sharing knowledge with team members to promote ongoing growth and improvement.
- Provided crisis intervention when necessary, utilizing de-escalation techniques to manage challenging situations effectively while prioritizing safety for all involved parties.
- Served as an advocate for each resident's rights, ensuring access to appropriate resources and opportunities within the community setting.
- Strategically allocated resources such as staff, time, and budget to maximize the effectiveness of the residential program.
- Managed daily operations of the residential facility, maintaining compliance with state regulations and accreditation standards.
- Established measurable performance goals for staff members based on individual strengths and areas needing improvement.
- Supervised a diverse team of Residential Instructors, providing guidance on best practices for supporting individuals with various disabilities or challenges.
Education
High School Diploma -
James Madison High School
Houston, TX05.2007
Bachelor of Science - Biology (pre-medicine Track)
Tuskegee Univeristy
Tuskegee, ALBachelor of Science - Cyber Security
Kennesaw State University
Kennesaw, GASkills
- Scheduling Coordination
- Health and safety compliance
- Staff Development
- Critical thinking and problem solving
- Hiring and Onboarding
- Staff Management
- Creating and Maintaining effective communication between client families and management
Timeline
Center Operations Supervisor
Bluesprig
03.2024 - Current
Operations Specialist
BlueSprig
08.2023 - 03.2024
Lead Registered Behavior Technician
Bluesprig
04.2022 - 09.2023
Registered Behavior Technician
Bluesprig
11.2020 - 04.2022
Lead Residential Instructor
The Learning Tree Inc
03.2018 - 08.2020
High School Diploma -
James Madison High School
Bachelor of Science - Biology (pre-medicine Track)
Tuskegee Univeristy
Bachelor of Science - Cyber Security
Kennesaw State University
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