Steven Ligeikis
Forsyth,Georgia
Overview
35
35
years of professional experience
1
1
Certification
Work History
Deployment Engineer
Akima
04.2024 - Current
- Extensive travel, primarily CONUS with some OCONUS
- Flexibility in working with team members across different time zones
- Support site teleconferences, readiness reviews, and site assessments
- Develop implementation documentation and drawings
- Install server racks, mount equipment, dress and label cables
- Provide In-Brief, Out-Brief, and informal training to site customers
- Demonstrate solid problem-solving skills and the ability to work efficiently and independently
- Effective interpersonal, verbal, and written communication skills
- Proficiency in using Microsoft Office applications, including MS VISIO for generating documentation
- Provide various reporting information to corporate and customers as requested
System Administrator II / Interim Project Manager
Chenega Applied Solutions
11.2021 - 04.2024
- Perform duties of a functional manager
- Verify employee payroll for accuracy
- Authorize accounts payable disbursements
- Personnel management
- Ensure onsite personnel are onsite according to contract
- Direct cross-functional teams to manage deliverables within the constraints of schedule, budget, and resources
- Primary contact for all contractors
- Maintain compliance with DOD Project Scope of Work (SOW)
- Ensure all new hardware meets the DOD standards set forth in the SOW
- Ensure all new software meets the DOD standards set forth in the SOW
- Ensure all physical security is compliant with SOW
- Communicate monthly with Warner Robins AFB stakeholders with Monthly Status Reports (MSR)
- Communicate monthly with Chenega stakeholder via MSR
- Responsible for acquiring resources like Internet Service Providers (ISPs), physical security vendors
- Perform monthly risk assessments for both WRAFB, and Chenega stakeholders
- Ensure all lines of communication are clear between WRAFB, and Chenega stakeholders
Client Support Technician (CST) Tier II
Croop La-France
05.2021 - 11.2021
- Plan, coordinate, and install IT hardware components such as monitors, printer, peripheral devices
- Plan, coordinate, and install IT software components such as firmware, drivers, and applications
- Administer and maintain hardware and software systems and their components to ensure optimized system performance and reliability to users
- Coordinate with other Administrators/IT Specialists to develop onboarding strategies for new employees and training certification practices
- Develop approved SOP guidelines for training new Administrators/IT Specialists resulting in successfully onboarding to new Military, Civilian, Palace Acquired, and Contractors
- Effectively coordinate with other IT Specialists/Tier 2 Administrators to provide seasoned judgment guidance to management, while identifying automation requirements and promoting interoperability of system components
- Ensure users have full functionality of applications and hardware after a user has moved to a new work area
- Plan and implement workstation lifecycle refresh project management procedures, taking into account the interoperability of existing architecture and infrastructure
- Follow instructions and pre-established guidelines (SOPs) to perform job functions
- Primary job functions typically require exercising independent judgment
- Offer assistance via remote desktop or at customer’s location and follow problems to resolution
- Elevate tickets that cannot be resolved to the ticket manager for assignment to a Level III technician
- Log and report data on the number and type of calls received
- Identify, research, and resolve technical problems
- Document, track and monitor problems to ensure timely resolution
- Ensure equipment is properly installed, problems are properly identified, and solutions implemented to satisfy user requirements
- When possible, recover data from system crash
Field Technical Support
Unisys Corp.
06.2018 - 04.2021
- Perform complete physical installation of new server equipment
- Run initial configurations such as OOB and MOB for 3PAR storage
- Configure iLO/ iDRAC per customer specs
- Configure RAID arrays per customer specs
- Install and upgrade hardware to existing equipment as required
- Hardware experience, ProLiant, 3PAR, MSA, HPE Blc7000, Superdome X, Synergy, Aruba, Brocade
- Install OS as requested
- Train legacy Unisys technicians on all HPE server and storage equipment
- Onsite repair Dell and HP laptops at component level
- Onsite repair Dell/EMC and HPE servers per SOP
- Onsite repair of Lexmark printers per SOP
Field Technical Support
Hewlett Packard Enterprise
06.2016 - 06.2018
- Perform complete physical installation of new server equipment
- Run initial configurations such as OOB and MOB for 3PAR storage
- Configure iLO per customer specs
- Configure RAID arrays per customer specs
- Install and upgrade hardware to existing equipment as required
- Familiar with management software like Insight Remote Support and OneView
- Hardware experience, ProLiant, 3PAR, MSA, HPE Blc7000, Superdome X, Synergy, Aruba, Brocade
- Install OS as requested
Systems Administrator I
Middle Georgia State University
09.2015 - 06.2016
- Ensure 24/7 accessibility to all servers
- Configure server OS and install OS to spec
- Configure server network adapters and attached storage devices
- Work with virtualization software such as Hyper V, VMware, and Virtual box
- Install and configure virtual machines as necessary
- Serve as backup admin to Blackboard server
- Working with BMC tools such as iDRAC and iLO
- Schedule and perform monthly server updates and reboots when necessary
- Ensure OS hardening for over 90 servers with use of Nessus software
- Serve as backup admin to 15 security camera servers, over 650 cameras on 5 campuses
System Support Specialist
Middle Georgia State College
01.2014 - 09.2015
- Provide technical assistance to more than 500 faculty and staff members amid 14 campus buildings
- Proficient with mass deployment options such as Symantec Ghost Solution Suite and Windows ADK
- Responsible for campus-wide migration from Windows XP to Windows 7
- Configure and repair HP Z420 and elite desk 800 series user stations
- Microsoft Windows Server knowledge (2003 through 2012 R2)
- Experience with RAID configurations
- Configure and repair HP 6000 series Mini Tower
- Browser troubleshooting (Internet Explorer, Firefox, Chrome, etc.)
- Familiar with remote support tools
- Experience using help desk ticketing systems
- Virus and malware removal
- Intern/Student Worker management/mentoring experience
- Data Recovery
IT Systems Engineer
ihs Technologies
10.2011 - 11.2012
- Provide phone, remote, and onsite IT support for business and residential customers
- Hardware maintenance, installations, moves, additions, and changes on a variety of desktop products, including servers, PCs, printers, and peripheral devices
- Support for most Microsoft operating systems including server 2003 and 2008, XP, Vista, and Windows 7
- Support other software packages such as MS Office, SQL, and Visual Studio
- Installation and maintenance of LAN and Wi-Fi networks
- Support BYOD for multiple businesses
Service Technician
BellSouth / AT&T
08.2000 - 10.2011
- Provide service to business or residential customers with both POTS and DSL
- Repair and troubleshoot problems in the network or customer residence
- Join customer equipment to AT&T internet service
- Setup LAN and wireless devices as necessary
Customer Service Representative (CSR6)
Unisys Corporation
05.1999 - 07.2000
- Offer technical assistance to internal and external customers
- Building computer systems for outside vendors
- Intricate computer hardware repair
- Evaluating new products as they appear in the industry as well as onsite repairs and maintenance
- Performed onsite hardware support for business and residential customers
Service Technician
Multi User Solutions
01.1993 - 12.1999
- Offer technical assistance to internal and external customers
- Build computer systems for Computer Logic and other outside clients per order specifications
- Intricate computer hardware assembly and repair
- Evaluating new products as they appear in the industry
- Inventory control including purchasing
- Provide onsite hardware and software maintenance per MUS SLA and Cotton States SLA
Customer Service Representative
Computer Logic
08.1989 - 12.1992
- Provide phone support for inventory control software package
- Support Unix, SCO-Xenix, and AIX operating systems
- Support hardware such as printers, computers, dumb terminals, and other peripherals
- Build and ship all computers, printers, terminals, cable, and databases required per contract
- Provide onsite installation of cabling, hardware, and training per contract
Education
M.S., Information Technology -
Middle Georgia State University
Macon, Georgia01.2017
B.S., Information Technology, Information Assurance and Security concentration -
Middle Georgia State College
Macon, Georgia01.2014
A.S., Computer Science -
Macon State College
Macon, Georgia01.1997
A.S., Computer Programming -
Crandall Junior College
Macon, Georgia01.1989
Skills
- Interpersonal
- Technical
- Project Management
- Unix
- Linux
- AIX
- Resolves Differences
- Group Lead
- Detail Oriented
- Enforce / Design Policies
- Soft Skills
- Field Deployment Management
- IP-Networking & Integration
- Writes Clearly and Concisely
- Hyper V and ESXI
- Business Process Integration
- RAID
- Active Directory
- Windows Server
Certification
- CompTIA Security+ SY0-501, COMP001021687762, 06/13/20, 06/13/26
- Coursera Learner Capstone: Applying Project Management In the Real World, 06/04/24
Securitylevel
Secret
Timeline
Deployment Engineer
Akima
04.2024 - Current
System Administrator II / Interim Project Manager
Chenega Applied Solutions
11.2021 - 04.2024
Client Support Technician (CST) Tier II
Croop La-France
05.2021 - 11.2021
Field Technical Support
Unisys Corp.
06.2018 - 04.2021
Field Technical Support
Hewlett Packard Enterprise
06.2016 - 06.2018
Systems Administrator I
Middle Georgia State University
09.2015 - 06.2016
System Support Specialist
Middle Georgia State College
01.2014 - 09.2015
IT Systems Engineer
ihs Technologies
10.2011 - 11.2012
Service Technician
BellSouth / AT&T
08.2000 - 10.2011
Customer Service Representative (CSR6)
Unisys Corporation
05.1999 - 07.2000
Service Technician
Multi User Solutions
01.1993 - 12.1999
Customer Service Representative
Computer Logic
08.1989 - 12.1992
M.S., Information Technology -
Middle Georgia State University
B.S., Information Technology, Information Assurance and Security concentration -
Middle Georgia State College
A.S., Computer Science -
Macon State College
A.S., Computer Programming -
Crandall Junior College