Steven Likens
Thornton,CO
Summary
Results-driven sales professional with 23 years of experience in retail, automotive, and digital marketing sales. Proven ability to build lasting customer relationships, exceed sales targets, and deliver exceptional customer service. Strong expertise in closing deals, team leadership, and sales strategy execution. Recognized for outstanding achievements, including multiple top performer awards and leadership accolades. Adept at coaching teams, improving operational efficiency, and driving revenue growth. Bilingual in English and Spanish.
Overview
23
23
years of professional experience
Work History
Sales Executive
Land Rover Flatirons
02.2024 - 02.2025
- Responsible for selling new and pre-owned Land Rover vehicles while providing exceptional customer experiences.
- Building relationships with clients to understand their needs, and guild them through the sales process.
- Meeting and exceeding sales targets while maintaining the highest level of customer satisfaction and brand representation.
- Present and demonstrate Land Rover Vehicles, highlighting key features, capabilities, and benefits.
- Stayed up-to-date with industry trends, ensuring comprehensive knowledge of various automobile models and features.
- Follow up with leads, online inquiries, and previous customers to maximize sales opportunities.
Store Manager
Sleep Number Corporation
05.2021 - 02.2024
- Responsible for leading a team to drive sales, deliver exceptional customer experiences, and manage daily store operations.
- Ensuring my team effectively educates customers on Sleep Number products, guiding them toward personalized sleep solutions while meeting or exceeding sales and performance goals.
- Recruit, train, mentor and develop a high performing sales team while fostering a positive, collaborative work environment.
- Oversee store operations, including inventory management, visual merchandising, and adherence to company policies and procedures.
- Analyze sales reports, customer insights, and other key metrics to identify areas of improvement and implement strategies for success.
Sales Executive
Land Rover San Antonio
01.2017 - 05.2021
- Responsible for selling new and pre-owned Land Rover vehicles while providing exceptional customer experiences.
- Building relationships with clients to understand their needs, and guild them through the sales process.
- Meeting and exceeding sales targets while maintaining the highest level of customer satisfaction and brand representation.
- Present and demonstrate Land Rover Vehicles, highlighting key features, capabilities, and benefits.
- Stayed up-to-date with industry trends, ensuring comprehensive knowledge of various automobile models and features.
- Follow up with leads, online inquiries, and previous customers to maximize sales opportunities.
On Premise Sales Account Manager
YP
12.2014 - 12.2016
- Responsible for managing and growing relationships with local businesses by providing digital and print marketing solutions.
- Worked on-site with clients, helping them enhance their visibility and customer engagement through YP's advertising and marketing services.
- Monitor client accounts, track performance metrics, and ensure satisfaction with YP services.
- Identify new sales opportunities, upsell additional services, and renew existing contracts to maximize revenue.
- Maintain accurate records of sales activities, customer interactions, and contract details in the CRM system.
Store Manager
Bose Corporation
06.2002 - 11.2014
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
Education
BBA - Business Management
The University of Texas Rio Grande Valley
Edinburg, TX12.2003
Skills
- 23 years of sales experience
- Strong Closer
- Communication Skills
- Persuasion & Negotiation
- Relationship Building
- Emotional Intelligence
- Adaptability & Problem Solving
- Confidence & Resilience
- Time Management & Organization
- Product Knowledge & Learning Ability
- Teamwork & Collaboration
- Active Listening
Accomplishments
- Featured employee on Sleep Numbers "People of Sleep Number" for the month of October 2022 highlighting accomplishments both inside and outside the company.
- Consistent top performer for both personal and store goals in 2022 & 2023.
- Sales person of the month 11 times at Land Rover San Antonio
- Nominated for Colleague of the year award in 2006 for Bose Corporation.
- Bose Corporation Summit Club award 2005.
Languages
Spanish
Native or Bilingual
Timeline
Sales Executive
Land Rover Flatirons
02.2024 - 02.2025
Store Manager
Sleep Number Corporation
05.2021 - 02.2024
Sales Executive
Land Rover San Antonio
01.2017 - 05.2021
On Premise Sales Account Manager
YP
12.2014 - 12.2016
Store Manager
Bose Corporation
06.2002 - 11.2014
BBA - Business Management
The University of Texas Rio Grande Valley
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