Steven Locke
WEST PAWLET,VT
Summary
Dedicated retail and/or hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Store Manager
Global Montello Group Corporation
2021.08 - 2024.04
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Led team of associates in achieving business goals, providing ongoing coaching and performance feedback.
- Reduced shrinkage rates through diligent loss prevention efforts such as enhanced security measures, employee training programs on theft awareness and prevention.
General Store Manager
Sherman V. Allen, Inc., Mac's Markets
2013.08 - 2021.08
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Enhanced store profitability by implementing effective inventory management and pricing strategies.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly for maximum profitability.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Approved regular payroll submissions for employees.
- Developed and implemented successful staff incentive programs to motivate employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Assistant Store Manager
Friendly's Restaurant
2003.12 - 2013.06
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Education
Bachelor of Science - Business Administration
Old Dominion University
Norfolk, VA12.2001
Skills
- Store operations
- Customer Relations
- Inventory Control
- Performance Analysis
- Multitasking and Organization
Certification
- ServSafe Training - expires 01/05/2028
Timeline
General Store Manager
Global Montello Group Corporation
2021.08 - 2024.04
General Store Manager
Sherman V. Allen, Inc., Mac's Markets
2013.08 - 2021.08
Assistant Store Manager
Friendly's Restaurant
2003.12 - 2013.06
Bachelor of Science - Business Administration
Old Dominion University
- ServSafe Training - expires 01/05/2028
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