STEVEN LONGO

• Managed work and performance of more than 15 employees including day to day operations as well as future growth of the Dispatch Center
• Checked facility, employee work and service levels to maintain compliance with company and industry standards. performed yearly evaluations on staff for merritt and longevity raises
• Performed statistical analyses to gather data for operational and forecast Company needs. This included both daily "bullet" reports as well as long term statistics
• Created and implemented policies and procedures to streamline the Dispatching of 911 calls as well as the booking and completion of non emergency transports throughout the Hudson Valley
• Managed the Medicaid Answering Service Portal (MAS) to maximize the most cost effective non emergency transports
• Participated in contract negotiations with both Hospitals and Municipalities
• Participated in high level management meetings with Director of Field Operations (DFOs) and Administration to further the Company goals

Managed Volunteer Ambulance Corps that responded to around 2900 calls a year

Managed approximately 40 crew members including scheduling , training and creation and implementation of policies and procedures

Attended and participated in Monthly Town Board meetings as well as various other outside meetings

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Evaluated suppliers to maintain cost controls and improve operations.

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Evaluated suppliers to maintain cost controls and improve operations.
• Created and implemented weekly job schedules to maintain workflow
• Worked with various trade unions to secure work orders and personnel
• Handled payroll for approximately 18 employees