Steven Lopez
The Bronx,NY
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Server
Isadora's Cafe
12.2021 - 12.2022
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Server
Union Square Events
07.2018 - 01.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Hotel Front Desk Receptionist
Bahia Principe Punta Cana
01.2015 - 12.2016
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
Education
High School Diploma -
Colegio Aurora
Sanchez Ramirez, Dominican Republic06.2010
Skills
- Guest Relations Management
- Adaptable and Flexible
- Warm and Friendly
- Quality Control
Timeline
Server
Isadora's Cafe
12.2021 - 12.2022
Server
Union Square Events
07.2018 - 01.2020
Hotel Front Desk Receptionist
Bahia Principe Punta Cana
01.2015 - 12.2016
High School Diploma -
Colegio Aurora
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