Steven Lopez

• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Cross-trained existing employees to maximize team agility and performance.
• Managed and motivated employees to be productive and engaged in work.
• Developed detailed plans based on broad guidance and direction.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Developed and maintained relationships with customers and suppliers through account development.
• Maximized performance by monitoring daily activities and mentoring team members.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Controlled costs to keep business operating within budget and increase profits.
• Improved marketing to attract new customers and promote business.
• Improved safety procedures to create safe working conditions for workers.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Developed comprehensive risk management plan, minimizing potential disruptions to business operations.

I was a manager at Hardee’s the fast food restaurant.

I had to manage the floor for the time I was there and I opened and closed as well.

I answered phone calls and did inventory.

I was able to learn how to go in the computer system and do schedules and learn everything that I needed to know about running the store.