Steven Lopez
Oxford,USA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges with dedication and enthusiasm.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Class A CDL Delivery Driver
SYSCO Food Services
04.2024 - Current
- Made sure customer received accurate delivery by individually scanning cases with handheld device
- Operated an electric jack, pump jack, and two wheeler to deliver products to customer
- Maintained strong relationships with clients through proactive communication and personalized service.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Completed on-time deliveries by choosing best and most efficient routes.
- Verified accuracy of all deliveries against order forms.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Managed customer inquiries and complaints in polite and professional manner.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Passionate about learning and committed to continual improvement.
Driver/Merchandiser
Pepsi
01.2023 - 04.2024
- Deliver product in a timely manner
- Serviced accounts
- Collect from Cash account and make end of day deposits
- Unload and load trucks
- Operate electric hand
- Provide excellent customer service
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
CDL Class A Driver
Atlas Distributing
08.2022 - 01.2023
- Delivered products in a timely and courteous manner
- Loaded packages
- Maintained ongoing communication
- Consistently completed on-time deliveries
- Managed paperwork
- Maintained receipts and income from deliveries
- Obtained package signatures
- Operated warehouse equipment, including pallet jack and Forklifts
- Inspected and maintained cleanliness of fleet
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
CDL Class A Driver
Loomis Armored Truck
01.2021 - 08.2022
- Assured inventory was consistently accurate
- Adhered to Department of Transportation (DOT) regulations
- Managed paperwork
- Refueled vehicle
- Utilized PDA to process and ensure timely deliveries
- Protected property from theft
- Drove to multiple locations in a timely manner for delivery
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Driver Merchandiser
COCA COLA NORTHERN NEW ENGLAND
10.2015 - 03.2020
- Deliver products to customers on assigned route
- Merchandise, display, and rotate products according to company standards
- Pick up company property and returns
- Move, lift and load product and company property
- Invoice and collect amounts due; settle accounts daily
- Ensure compliance with regulatory and company policies and procedures
- Provide superior customer service and foster relationships with store management and personnel
Forklift Operator
LKQ CORPORATION
04.2014 - 03.2015
- Forklift operation
- Load and unload trailers
- Inventory, Picking orders and Putting items away in a location, auditing shelves
- Maintain safety in the warehouse environment
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Unloaded and stacked materials by raising and lowering lifting devices.
Frozen Dairy
Walmart
09.2013 - 03.2014
- Stocking products, unloading truck, inventory managements
- Maximized sales opportunities by keeping shelves fully stocked during peak hours of operation.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Assisted in the development of seasonal promotions that aligned with consumer preferences for frozen dairy products at different times of year.
- Assisted with training new associates, sharing expertise on frozen dairy products and procedures.
Frozen Dairy
Walmart
10.2012 - 07.2013
- Stocking products, unloading truck, inventory managements
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Maximized sales opportunities by keeping shelves fully stocked during peak hours of operation.
- Assisted in the development of seasonal promotions that aligned with consumer preferences for frozen dairy products at different times of year.
- Improved efficiency of restocking efforts by diligently organizing backroom storage areas for easy access to products.
- Demonstrated commitment to food safety by consistently adhering to standard operating procedures regarding freezer management.
- Assisted with training new associates, sharing expertise on frozen dairy products and procedures.
Customer Service Lead
Protocol Global Solutions
08.2011 - 08.2012
- Responsible for educating customers in company programs, Handling complaints and Retaining customers
- Improved store reputation by consistently offering exceptional customer service experiences.
- Managed daily operations for better customer service and increased revenue.
- Increased client loyalty through exceptional customer service and personalized consultations.
- Delivered exceptional customer service, resolving issues promptly and professionally.
- Resolved customer service escalations to promote mutually beneficial outcomes.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
Cashier
Target
10.2010 - 07.2011
- Stocking, setting up modules for new and old products
- Responsible to do task in a timely matter while following all safety requirement
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Customer Service
Protocol
03.2010 - 08.2010
- Responsible for educating customers in company programs, Handling complaints and Retaining customers
- Improved store reputation by consistently offering exceptional customer service experiences.
- Managed daily operations for better customer service and increased revenue.
- Increased client loyalty through exceptional customer service and personalized consultations.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Delivered exceptional customer service, addressing concerns promptly and professionally.
- Reviewed customer feedback to determine strategies for improving customer service.
Receptionist
H & R Block
01.2009 - 04.2009
- Responsible for printing Government checks, mail distribution, Data entry, Answering inbound calls also making out bound calls, Setting up appointments, Maintenance, Taking messages and, for cashing out at the end of the day
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
Receptionist
H & R Block
01.2008 - 04.2008
- Responsible for printing Government checks, mail distribution, Data entry, Answering inbound calls also making out bound calls, Setting up appointments, Maintenance, Taking messages and, for cashing out at the end of the day
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
G.E.D -
Mount Wachusett Community College
Gardner, MA12.2008
Certificate - Commercial Drivers License in Class A
New England Tractor Trailer Training School
North Andover, MA12.2015
Skills
- Strong work ethic
- Safe driving practices
- Effective communication
- Vehicle inspection proficiency
- Adaptability to change
- Decision-making capacity
- Teamwork and collaboration
- Positive attitude
- Customer service
- Multitasking and organization
- Punctual and reliable
- Forklift operation
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- Certified Forklift Operator
- License to carry Class A
Additionalinformation - Languages
- English, Fluent
- Spanish, Conversational
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Class A CDL Delivery Driver
SYSCO Food Services
04.2024 - Current
Driver/Merchandiser
Pepsi
01.2023 - 04.2024
CDL Class A Driver
Atlas Distributing
08.2022 - 01.2023
CDL Class A Driver
Loomis Armored Truck
01.2021 - 08.2022
Driver Merchandiser
COCA COLA NORTHERN NEW ENGLAND
10.2015 - 03.2020
Forklift Operator
LKQ CORPORATION
04.2014 - 03.2015
Frozen Dairy
Walmart
09.2013 - 03.2014
Frozen Dairy
Walmart
10.2012 - 07.2013
Customer Service Lead
Protocol Global Solutions
08.2011 - 08.2012
Cashier
Target
10.2010 - 07.2011
Customer Service
Protocol
03.2010 - 08.2010
Receptionist
H & R Block
01.2009 - 04.2009
Receptionist
H & R Block
01.2008 - 04.2008
- Certified Forklift Operator
- License to carry Class A
G.E.D -
Mount Wachusett Community College
Certificate - Commercial Drivers License in Class A
New England Tractor Trailer Training School
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