Steven Lopez
Oxnard,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm and importantly seeking to get out into the world and obtain experience of the day- today work of customer service satisfaction,
Overview
6
6
years of professional experience
Work History
Financial Aid Advisor
CSU Channel Islands University
10.2024 - 08.2025
- Provided expert guidance on financial aid options and eligibility requirements to diverse student populations.
- Reviewed and processed financial aid applications, ensuring compliance with federal and state regulations.
- Developed and conducted workshops to educate students on financial literacy and funding opportunities.
- Streamlined processes for application review, improving accuracy and efficiency in aid disbursement.
- Ensured compliance with state, federal, and institutional regulations governing the distribution of financial aid by maintaining up-to-date knowledge of all relevant policies and procedures.
- Evaluated student appeals for additional funding or adjustments to existing awards based on extenuating circumstances or special needs.
- Provided exceptional customer service to students, parents, faculty, and staff seeking assistance with financial aid matters.
- Coordinated efforts with admissions office to ensure seamless integration of financial aid information into recruitment materials and events.
- Collaborated with academic departments to develop budgets for new academic programs, taking into account potential sources of external funding.
- Reduced loan default rates through proactive borrower outreach and effective debt management counseling.
- Processed loan applications and monitored progress from start to finish.
- Helped college students obtain financial aid through loan programs.
- Assisted customers with completing loan applications and other paperwork.
Youth Development Professional
Boys and Girls Club of Oxnard & Port Hueneme
05.2023 - 12.2024
- Developed engaging programs promoting personal growth and community involvement for youth.
- Fostered positive relationships with youth, encouraging participation in club activities and events.
- Implemented educational workshops enhancing life skills and career readiness among participants.
- Collaborated with local organizations to provide resources and opportunities for youth development.
- Mentored at-risk youth, providing guidance and support to help them achieve personal goals.
- Evaluated program effectiveness, making data-driven recommendations for continuous improvement.
- Supervised youth and maintained security for each child under care.
- Assist them with goal-making during the duration of their stay at the club.
- Empowered youth leaders by providing opportunities for them to take on leadership roles within the organization and serve as role models for their peers.
Volunteer Assistant to Apartment Property Manager
Nina Lemos
03.2019 - 11.2024
- Coordinated daily schedules and appointments to optimize workflow and efficiency.
- Managed communications, ensuring timely responses and maintaining professional relationships.
- Streamlined office procedures, enhancing overall productivity and organization.
- Assisted in project planning by preparing documentation and tracking progress effectively.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Assisted manager in all aspects of business operations.
Student Librarian Assistant
Oxnard College
08.2021 - 05.2024
- Assisted with cataloging library materials, ensuring accurate organization and accessibility.
- Provided reference services to students, enhancing research skills through effective resource guidance.
- Supported library events and workshops, fostering engagement within the academic community.
- Managed circulation desk operations, facilitating efficient check-out and return processes for patrons.
- Trained new student assistants on procedures and best practices in library operations and services.
- Collaborated with staff on inventory management, improving tracking of library resources and materials.
- Enforced current library policies fairly with patrons.
- Greeted patrons upon entrance to the library and offered assistance with their needs or issues.
- Managed the lost and found, assisting patrons in finding misplaced items.
- Answered patrons' questions and assisted in finding materials requested.
- Operated networked and stadalone PC's, fax machine, photocopier and scanner.
Crew Member
Cold Stone Creamery
07.2021 - 11.2021
- Executed cash handling procedures accurately during transactions
- Maintained cleanliness and organization of service area
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Demonstrated proper food safety practices by accurately completing the quality control checklist.
- Restocked ice creams, cups, and utensils supplies to support operations and team productivity.
- Answered customer questions and took orders.
Customer Service Associate
Party City
09.2020 - 11.2020
- Assisted customers with inquiries and provided accurate product information.
- Resolved customer complaints efficiently to enhance satisfaction and retention.
- Processed transactions using point-of-sale systems to ensure accuracy and speed.
- Collaborated with team members to maintain a clean and organized workspace.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
Education
Bachelor of Arts - Studio Arts
CSU Channel Islands University
Camarillo, CAAssociate of Arts - Studio Arts
Oxnard College
Oxnard, CA05-2024
High School Diploma -
Oxnard High School
Oxnard, CA06-2020
Skills
- Teamwork and collaboration
- Customer service
- Leadership skills
- Problem-solving abilities
- Organizational skills
- Adaptability and flexibility
- Microsoft office
- Team building
- Excellent communication
Timeline
Financial Aid Advisor
CSU Channel Islands University
10.2024 - 08.2025
Youth Development Professional
Boys and Girls Club of Oxnard & Port Hueneme
05.2023 - 12.2024
Student Librarian Assistant
Oxnard College
08.2021 - 05.2024
Crew Member
Cold Stone Creamery
07.2021 - 11.2021
Customer Service Associate
Party City
09.2020 - 11.2020
Volunteer Assistant to Apartment Property Manager
Nina Lemos
03.2019 - 11.2024
Bachelor of Arts - Studio Arts
CSU Channel Islands University
Associate of Arts - Studio Arts
Oxnard College
High School Diploma -
Oxnard High School