Steven Louie
San Francisco,CA
Summary
Dynamic and detail-oriented professional with a strong work ethic, experienced at UCSF Health in optimizing supply management and enhancing operational efficiency. Proven ability to build interpersonal relationships and solve problems effectively, ensuring high standards of service and safety. Skilled in inventory control and committed to continuous learning and teamwork.
Overview
26
26
years of professional experience
Work History
Hospital Assistant Material Service
UCSF Health
06.2019 - 09.2025
- Assisted nursing staff by locating and providing correct medical supplies for specific patient needs
- Cleaned and maintained medical equipment and supply carts to meet hospital hygiene and safety standards.
- Worked closely with nurses and clinical staff to fulfill urgent supply requests and support smooth hospital operations.
- Followed hospital protocols for safety while handling and transporting equipment and supplies.
- Broke down and restocked supply deliveries in storage and patient areas, maintaining proper inventory levels.
- Ensured organization and labeling of medical supply rooms to improve efficiency and accessibility.
Valet Parking Supervisor
Portsmouth Square Garage
02.2009 - 05.2019
- Continuously monitored parking lot capacity to optimize space utilization and minimize congestion during peak hours.
- Served as the primary point of contact for all valet-related inquiries from guests, management, or other stakeholders, ensuring accurate information was provided proactively.
- Implemented new procedures for handling lost or damaged keys, reducing instances of such occurrences significantly over time.
- Coordinated with security personnel to mitigate potential risks and ensure a safe environment for guests, employees, and their vehicles.
- Train new employees on valet procedures, customer service, and safety practices.
- Handle cash and credit transactions, accurately collecting and reconciling parking fees.
Graveyard Supervisor
Safeway
01.2002 - 02.2009
- Manage store operations during assigned shifts, overseeing staff and ensuring excellent customer service.
- Order and manage inventory for the entire store, coordinating with vendors to maintain stock levels and meet demand.
- Train and support team members in cashiering, stocking, and customer service procedures.
- Handle customer concerns and resolve issues efficiently to maintain satisfaction and store reputation.
Laundry Manager
Franchize Cleaners
03.2000 - 02.2007
- Manage daily operations of the laundromat, including opening and closing procedures.
- Supervise employees, assign tasks, and ensure staff deliver excellent customer service.
- Handle customer inquiries, complaints, and special service requests professionally and promptly.
- Oversee pickup and delivery of dry cleaning orders, ensuring timely and accurate service.
- Count and reconcile cash and register totals at the end of each shift.
- Maintain cleanliness and organization of the facility and machines, scheduling maintenance as needed.
- Monitor inventory of detergents and supplies, placing orders to ensure stock is maintained.
Education
High School Diploma -
Lincoln High School
San Francisco06-1991
No Degree - General Studies
City College of San Francisco
San Francisco, CASkills
- Professionalism and work ethic
- Heavy lifting
- Effective communication
- Inventory and supply management
- Interpersonal relationship building
- Organizational and time management
- Willingness to learn
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Organizational skills
Languages
Chinese (Cantonese)
Native or Bilingual
Timeline
Hospital Assistant Material Service
UCSF Health
06.2019 - 09.2025
Valet Parking Supervisor
Portsmouth Square Garage
02.2009 - 05.2019
Graveyard Supervisor
Safeway
01.2002 - 02.2009
Laundry Manager
Franchize Cleaners
03.2000 - 02.2007
High School Diploma -
Lincoln High School
No Degree - General Studies
City College of San Francisco
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