Bachelor of Science - Cybersecurity
Full Sail University
Winter Park, FL05-2025
Steven Lucas
IT and Cyber Professional
Gilmer,Texas
Summary
System Administrator with broad experience in managing server infrastructures and data-center operations across multiple platforms. Skilled in implementing, troubleshooting, maintaining, and assisting large user groups. Strong innovator who understands how to balance business needs with technology solutions resulting in improved systems efficiency. Successfully reduced downtime and improved system availability through proactive maintenance and performance monitoring.
Education
Associate of Science - Information Technology
Full Sail University
Winter Park, FL06.2023
Information Technology Certification Program -
Full Sail University
Winter Park, FL11.2021
Skills
- Operating Systems: Linux
- Vulnerability assessment
- Network security
- Security auditing
- Incident response
- Technical documentation
- Regulatory compliance
- User training
- Data analysis
- Quality assurance controls
- Incidents management
- Risk assessment
- Change management
- Continuous improvements
- Strategic planning
- Conflict resolution
- Performance management
- Quality control
- Verbal and written communication
- Project planning
- Risk management
- Inventory control
- Safety protocols
- Staff education
- Staff discipline
- Analytical thinking
- Workflow management
- Windows Server
- Windows XP-11
- Mac OSX
- Cloud Platforms: Microsoft Azure
- VMware ESXI
- Amazon Web Services
- Automation Tools: Ansible
- Compliance: PCI DSS
- GDPR
- HIPPA
- CCPA
- SOX
- Virtualization: VMware Fusion/Workstation
- KVM
- VirtualBox
- Security: Nessus
- NMAP
- OWASP
- DevOps
- Wireshark
- OpenSSL
- Identity and access Management
- Cyber Chef
- Web Servers: Apache
- Nginx
- Databases: MySQL
- MongoDB
- MariaDB
- Microsoft SQL
- Programming/Scripting: Python
- PowerShell
- Bash
- Frameworks: Nist 800-53 R4-R5
- Nist CSF
- Nist Privacy Framework
- CMMC
- Software/System Development Life Cycle
- MITRE Attack
- Networking: LAN/WAN
- DNS
- DHCP
- TCP/IP
- Active Directory
- VLANS
- IPsec
- SSL
- VPN
Timeline
IT & cyber security
Southern Engine Control
09.2021 - Current
Customer Service Representative
AutoZone
03.2017 - 09.2017
Bachelor of Science - Cybersecurity
Full Sail University
Associate of Science - Information Technology
Full Sail University
Information Technology Certification Program -
Full Sail University
References
References available upon request.
Work History
IT & cyber security
Southern Engine Control
Gilmer, Texas
09.2021 - Current
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Worked effectively in fast-paced environments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Organized and detail-oriented with a strong work ethic.
- Developed strong communication and organizational skills through working on group projects.
- Proven ability to learn quickly and adapt to new situations.
- Delivered services to customer locations within specific timeframes.
- Demonstrated leadership skills in managing projects from concept to completion.
- Strengthened communication skills through regular interactions with others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Representative
AutoZone
, Texas
03.2017 - 09.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, and transactions to complete customer purchases.
- Set up new sales displays each week with fresh merchandise.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Worked with floor team and managers to meet wide range of customer needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Delivered prompt service to prioritize customer needs.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded to customer requests for products, services, and company information.
Portfolio
Hands-On Projects.
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