Steven Luengo
Miami
Summary
Order Fulfillment Coordinator with proven track record in enhancing productivity and efficiency. Expertise in inventory management, logistics coordination, and customer service drives seamless order fulfillment operations. Strong time management and problem-solving abilities contribute to consistently exceeding performance expectations. Recognized for adaptability and high-quality work in fast-paced environments, thriving under pressure and mastering new skills rapidly.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Domestic Order Fulfillment Coordinator
EFL Global
Miami
09.2023 - Current
- Coordinated daily order fulfillment operations to ensure timely and accurate delivery of orders.
- Assisted in the development of new procedures for more efficient order fulfillment processes.
- Reviewed purchase orders for accuracy before entering them into the system.
- Analyzed current process flow and identified areas where improvements could be made.
- Maintained records of all shipments, returns, cancellations, and exchanges according to company policies.
- Analyzed customer feedback on product quality and developed strategies for improvement.
- Developed processes for efficient order entry and data entry into the system.
- Prepared and led staff training and instruction.
- Resolved issues with carriers in a timely manner to minimize delays in delivery times.
- Processed orders from customers via phone, email or fax in accordance with established procedures.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
On Site Account Manager
EFL Global
Miami
03.2023 - 09.2023
- Developed strategies to increase revenue from existing accounts.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked with cross-functional teams to achieve goals.
- Updated and maintained databases with current information.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Analyzed monthly sell reports and deciphered current state of business reporting to management on weekly and monthly basis.
- Liaised with business leaders to foster timely resolution of client challenges.
- Prepared graphs, spreadsheets and reports for presentations.
Ocean Import Coordinator
EFL Global
Miami
08.2020 - 03.2023
- Prepared documents such as commercial invoices, packing lists, and bill of ladings.
- Resolved discrepancies related to shipment delays or damaged goods by liaising with carriers and suppliers.
- Analyzed data trends such as volume utilization, transit times, and shipment costs.
- Interacted with customers via phone and email regarding the status of their orders.
- Monitored and tracked shipments on a daily basis to ensure timely delivery of goods.
- Provided updates on arrival time estimates of vessels at destination port based on sailing schedules.
Manufacturing and Sales Intern
SeaHunter
Miami
06.2017 - 09.2017
- Performed administrative duties such as data entry, filing, and order processing.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked effectively in team environments to make the workplace more productive.
Education
Bachelor of Arts - Supply Chain Management
Florida International University
Miami, FL12-2022
Skills
- Purchase order management
- Stock control
- Shipping coordination
- Logistics planning
- Inventory management
- Order verification
- Work order processing
- Inventory error correction
- Production coordination
- Team leadership
- Time management
- Workplace organization
- Troubleshooting techniques
- Interpersonal skills
- Relationship building
- Multitasking Abilities
- Adaptability
Certification
- TDG Certified
Timeline
Domestic Order Fulfillment Coordinator
EFL Global
09.2023 - Current
On Site Account Manager
EFL Global
03.2023 - 09.2023
Ocean Import Coordinator
EFL Global
08.2020 - 03.2023
Manufacturing and Sales Intern
SeaHunter
06.2017 - 09.2017
Bachelor of Arts - Supply Chain Management
Florida International University
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