Steven Lundborg
Elmwood
Summary
Results-driven RAM with history of optimizing regional operations and driving team success. Known for collaborative approach that adapts to changing business needs. Reliable in fostering productive team environment and achieving targeted outcomes through effective leadership and operational skills.
Overview
22
22
years of professional experience
Work History
Regional Area Manager
Mississippi Welders Supply Company Inc.
03.2024 - Current
- Supported corporate initiatives through effective change management strategies, engaging employees in the process to minimize resistance and ensure smooth implementation.
- Promoted a culture of continuous improvement through employee training sessions focused on enhancing skill sets, knowledge sharing, and collaboration techniques.
- Served as a key liaison between regional stores and headquarters, facilitating open lines of communication for updates on performance metrics, policy changes, and sharing best practices across locations.
- Provided valuable input during budgeting processes to allocate resources effectively throughout the fiscal year based on projected needs for each store location.
- Worked with store personnel and outside sales to foster open communication and understanding of what value each brings to the team; to allow seamless handoffs between inside and outside sales reps to maximize performance.
Store Manager
Mississippi Welders Supply
03.2012 - Current
- Responsible for all aspects of the daily operation of a branch location
- Manage 7 team members: counter sales, route drivers, outside sales, repair technician
- Coordinate and manage daily work load
- Assess and prioritize the needs of the customer and the store
- Perform back up duties including route driver, counter sales and outside sales
- Review multiple scripts and reports to verify invoices and re-order product for branch daily
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies. Increased margin from 18% to 40% average
- Advise and coach team members to achieve excellent customer service
- Work with outside sales to build relationships with new and existing customers
Counter/Sales
Mississippi Welders Supply
08.2007 - 03.2012
- Assist walk in customers, identify their needs and provide solutions
- Ability to assess situations and prioritize the needs of the customer and the store
- Coordinate delivery's that route drivers cannot make on a daily basis
- Responsible for daily reorder board and null sales
- Check in bi-weekly freight
- Responsible for inventory control and cycle counting
- Assist outside sales with finding product, part numbers, vendors and pricing
- Back up drive all routes and process daily till checkout when needed
- Process incoming UPS freight and generate purchase orders for repair and returns.
Driver/Route sales
Mississippi Welders Supply
11.2004 - 08.2007
- Responsible for the delivery and pick up of full and empty gas cylinders
- Carry and sell a wide variety of welding supplies to customers off the truck
- Interact with a wide variety of customers making sure their needs are met
- Take orders for supplies not carried on route truck
- Assist with counter sales and researching product when not on route.
Driver
Holst Excavating
05.2004 - 11.2004
- Drive quad axle dump truck hauling a variety of materials on and off site
- Interact with various commercial and residential customers
- Maintained a professional and courteous manner when interacting with customers.
Driver
Schneider National
04.2003 - 05.2004
- Receive work assignments via Qualcom Satelite
- Review work assignment and determine if on time delivery could be met
- Establish estimated time of arrival at consignee and relay information to scheduler
- Ran 48 continental U.S
- States
- Haul high value expedited freight both team and solo driving
- Responsible for daily pre and post trips inspections on tractor and trailer.
Education
High School Diploma -
Milbank High School
05.1984
Skills
- Retail Inventory Management
- Organizational skills
- Detail-oriented
- Teamwork and collaboration
- Hourly Shift Management
- Industry expertise
- Staff training and development
- Problem-solving
Phone
715-639-2141, 715-308-3305
References
Available on request.
Timeline
Regional Area Manager
Mississippi Welders Supply Company Inc.
03.2024 - Current
Store Manager
Mississippi Welders Supply
03.2012 - Current
Counter/Sales
Mississippi Welders Supply
08.2007 - 03.2012
Driver/Route sales
Mississippi Welders Supply
11.2004 - 08.2007
Driver
Holst Excavating
05.2004 - 11.2004
Driver
Schneider National
04.2003 - 05.2004
High School Diploma -
Milbank High School
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