Steven Lyons
web development
Los Angeles,CA
Summary
Hard-driving business leader offering skill in strategic business planning and team development. I am a team player & I get the job done. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
22
22
years of professional experience
Work History
Owner
Lyonsgroup
North Hollywood, CA
02.2012 - 12.2022
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Founded and managed Web Development and Web Hosting business, growing revenue to $85,000 in the first year.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Retail Sales & Leasing
Santa Monica Ford
03.2001 - 09.2004
- Increased sales by proactively engaging customers and providing personalized product recommendations.
- Enhanced customer satisfaction by promptly addressing concerns and offering tailored solutions.
- Boosted store revenue with effective upselling techniques and in-depth product knowledge.
- Trained new team members, ensuring they confidently provided exceptional customer service.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Associate of Applied Science - Engineering Electronics
I.T.T. Technical Institute
Sylmar, CA01.2001
Skills
- Adobe Photoshop
- Video Editing
- Visual Studio Proficiency
- Technical Presentation
- Digital Marketing
- Branding and Identity
- Mobile App Design
- Design Principles
- Performance Optimization
- SEO Optimization
- User Research
- E-commerce Design
- Web Development Projects
Timeline
Owner
Lyonsgroup
02.2012 - 12.2022
Retail Sales & Leasing
Santa Monica Ford
03.2001 - 09.2004
Associate of Applied Science - Engineering Electronics
I.T.T. Technical Institute
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