Steven Macaroco
Summary
Facilities Maintenance individual committed to quality customer service and running facilities smoothly. Maintains a clean, organized Building at all times. also a Dependable, hard-working individual with over 7 years of experience in building maintenance.
Offering blend of reliability and strong organizational skills, eager to learn and grow in facilities maintenance. Brings ability to quickly pick up on building systems, maintenance techniques, and safety protocols. Ready to use and develop hands-on repair and preventative maintenance skills in [Desired Position] role.
Overview
29
29
years of professional experience
Work History
Facilities Maintenance
Kronos Incorporated
06.2011 - Current
- Informed supervisor of potentially dangerous electrical equipment and faulty instrumentation
- Performed facility tool and system PMs according to manufacturing and internal specifications
- Supervised elevator repairs completed by an outside contractor
- Refurbished furniture and ordered replacement pieces when necessary
- Changed lamps, wall painting and replaced ceiling tiles
Manager
Dunkin' Donuts
04.2007 - 04.2011
- Successfully managed the activities of 20 team members
- Interviewed, hired and trained new quality customer service team members in multiple locations
- Addressed negative customer feedback immediately
- Effectively communicated with team members to maintain clearly defined expectations
- Enforced policies, procedures and process improvement initiatives to increase customer satisfaction
- Resolved customer questions, issues and complaints
- Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service
Manager
Dunkin' Donuts
03.1996 - 06.2007
- Successfully managed the activities of 18 team members
- Addressed negative customer feedback immediately
- Effectively communicated with team members to maintain clearly defined expectations
- Enforced policies, procedures and process improvement initiatives to increase customer satisfaction
- Interviewed, hired and trained new quality customer service team members in multiple locations
- Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service
Vehicle Cleaner/ Buffer
Tracy banks Saab
02.1999 - 04.1999
- Washed, waxed and buffed the exterior of vehicles
Education
basic electrical -
The Peterson School
Woburn, MAlocksmith -
The Peterson School
Woburn, MAfacilities maintenance technician -
Peterson School
Woburn, MASkills
- First Aid certified
- CPR
- Basic Dry wall repair
- HVAC system Controls (Continuum)
- Access Controls (Continuum)
- Basic Electrical
- Basic locksmith
- Dependable
- Independent worker
- Customer service skills
- Shipping and Receiving (neo-postFedex)
- Computer literate
- Strong work ethic
- Team player
- Vendor relationships
- Self motivation
Languages
English
Full Professional
Spanish
Elementary
Timeline
Facilities Maintenance
Kronos Incorporated
06.2011 - Current
Manager
Dunkin' Donuts
04.2007 - 04.2011
Vehicle Cleaner/ Buffer
Tracy banks Saab
02.1999 - 04.1999
Manager
Dunkin' Donuts
03.1996 - 06.2007
locksmith -
The Peterson School
facilities maintenance technician -
Peterson School
basic electrical -
The Peterson School
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