Keith Barmer
Baltimore,MD
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
21
21
years of professional experience
1
1
Certificate
Work History
General Manager
Goose Creek
08.2024 - 01.2025
- Oversee daily operations of convenient store as well as Subway restaurant
- Hire, train and development of all associates
- Process and receive all orders for both convenient store and Subway Restaurant
- Process daily paperwork and verify invoices
- Monitor cash flow which consist of cash registers and Loomis safe
- Maintain and enforce health and food regulations
- Manage payroll which minimizing labor cost while avoiding overtime
- Provide above and beyond customer service to internal and external customers
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Sales Specialist
CarMax
02.2024 - 08.2024
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Perform vehicle condition assessments.
- Check in and receive shipped vehicles.
- Perform cosmetic inspections.
- Accompanied customers on test drives.
- Processed contracts.
- Processed tags and vehicle tittles
- Conducted appraisals for the purchase and/or trade of used vehicles.
- Set and achieved company defined sales goals.
Store Manager
Royal Farms
01.2022 - 08.2022
- Responsible for budget management
- Monitored and ordered supplies
- Trained, developed, and managed store employees
- Completed performance reviews
- Regularly supervised a crew of 24
- Provided store management and scheduling
- Opened and closed the store at end of day
- Handled customer inquiries and complaints
- Processed associates time cards
- Managed store and daily cash deposits
- Managed store security system
- Thrived in a highly challenging customer service environment
- Managed the scheduling, recruiting, hiring and training of new store employees
- Supervised employees to maintain goals to meet corporate objectives
- Responsible for staff scheduling
- Trained and mentored all staff
- Tracked sales performance
Store Manager
Radio Shack
08.2011 - 01.2017
- Opening and closing operations, daily inventory, managing payroll, budgeting, quality assurance, daily bank deposit, general ledger, month end report, and employee morale and customer satisfaction
- Managed all aspects of store operations, organization, maintenance and purchasing functions
- Scheduled and led weekly store meetings for all employees
- Delivered positive results by controlling the monthly operations budget and limiting financial discrepancies
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Guest Service Manager
Wyndham
10.2003 - 05.2013
- Company Overview: Wyndham Worldwide | Peachtree, GA
- Responsibilities included managing all operations of guest services and ensuring efficient and exceptional service is provided to a wide variety of individuals daily, including guests, potential guests, vendor partners and Wyndham team members
- Other tasks included but were not limited to: Month End Reports, payroll, scheduling, coach and counseling, performance evaluations, training, budgeting and leading by example
- Provided ongoing guest service, including Wyndham Rewards and Timeshare options
- Determined customer needs by asking relevant questions and listening actively to the responses
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Wyndham Worldwide | Peachtree, GA
- Understood and implemented safety and emergency procedures.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
Education
High school diploma - Comparative Literature
Frederick Douglass High School
Baltimore, MD05.1991
Skills
- HTML5
- Retail management
- CSS
- Event planning
- Purchasing
- Maintenance
- General ledger accounting
- Mentoring
- Customer service
- JavaScript
- Search Engine Optimization (SEO)
- XML
- Cost control
- Metadata
- Driving
- Sales
- Training & development
- Quality assurance
Timeline
General Manager
Goose Creek
08.2024 - 01.2025
Sales Specialist
CarMax
02.2024 - 08.2024
Store Manager
Royal Farms
01.2022 - 08.2022
Store Manager
Radio Shack
08.2011 - 01.2017
Guest Service Manager
Wyndham
10.2003 - 05.2013
- Driver's License
- ServSafe
- Car Dealership License (Valid through May 2026
High school diploma - Comparative Literature
Frederick Douglass High School
Certification
- Driver's License
- ServSafe
- Car Dealership License (Valid through May 2026
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
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