Summary
Overview
Work History
Education
Skills
Timeline
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Steven Maehr

Salt Lake City,UT

Summary

Dynamic customer service professional with proven problem resolution skills at Genuine Parts Co. Recognized for enhancing customer satisfaction through effective communication and product knowledge. As a Warehouse Manager at The Road Home, ensured compliance with OSHA standards while maintaining inventory accuracy. Strong team collaborator dedicated to achieving operational excellence.

Overview

8
8
years of professional experience

Work History

Customer Service Associate

Genuine Parts Co
05.2020 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Warehouse Manager

The Road Home
02.2017 - 04.2020
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.

Education

Associate of Science - Computer Science And Information

Rogue Community College
Medford, OR
05-2012

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration

Timeline

Customer Service Associate

Genuine Parts Co
05.2020 - Current

Warehouse Manager

The Road Home
02.2017 - 04.2020

Associate of Science - Computer Science And Information

Rogue Community College

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Steven Maehr