Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Steven Maio

Medford,NJ

Summary

Results-driven leader with extensive experience in Big Box retail management. Proven success as a Store Director, achieving sales targets and enhancing customer service quality. Expertise in shrink control, inventory management, and financial oversight. Skilled in developing strategic plans and leading teams to improve operational efficiency and customer satisfaction.

Overview

21
21
years of professional experience

Work History

Service and Compliance Manager

CSC
Wilmington, DE
06.2022 - Current
  • Direct and oversee large, compliance team operating locally and internationally, ensuring strict adherence to licensing regulations.
  • Developed and implemented internal strategies to ensure compliance with local jurisdictions, regulations, and industry best practices.
  • Facilitated stakeholder meetings, including executive leadership and legal counsel, to address compliance issues.
  • Sought opportunities and efficiencies within industries to build operations to scale with growth.
  • Conducted licensing risk assessments to evaluate impacts of new clients, initiatives or processes on compliance.

Store Director

Best Buy
08.2019 - 06.2022
  • Oversaw all operations, driving revenue, profitability, and financial reporting.
  • Achieved year-over-year business growth through effective leadership, strategic vision and driving a culture where employees and customers thrive.
  • Utilized performance data to assess sales and operations, adapting to current market conditions.
  • Managed budget implementation, employee reviews, training programs, schedules, and third-party relationships.
  • Crafted business plans aligning strategic decisions with long-term goals.
  • Organized budgets, monitored P&Ls, and consistently met margin targets for growth objectives.
  • Fostered an inclusive store culture, promoting diversity and employee engagement.
  • Cultivated strong relationships with customers and suppliers through proactive account management.

Operations Manager

Best Buy
10.2015 - 08.2019
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Devised processes to boost long-term business success and increase profit levels.
  • Instituted strategy to reduce overall loss and improve customer shopping experience.
  • Accountable for overall labor execution within the four walls. Ensuring labor was being spent but within budget, and the correct people were scheduled effectively.

Senior Regional Manager

Comcast Xfinity
03.2014 - 09.2015
  • Tracked KPIs against benchmarking, market trends and competitor activities to develop strategic improvement plans.
  • Attracted, retained and developed top talent to enhance team performance.
  • Defined revenue and sales targets and motivated staff to exceed expectations.
  • Managed multi-unit operations to develop teams and optimize workflows for maximum business results.

Sales Manager

Best Buy
06.2005 - 03.2014
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
  • Developed and implemented comprehensive salesperson training program.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Handled customer relations issues, enabling quick resolution and client satisfaction.

Database Manager

New Jersey Technology Council
11.2004 - 08.2005
  • Provided reporting and technical expertise for maintenance of organizational processes.
  • Understood analytics and progress conveying results and data quality to team members and management.
  • Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.

Education

High School Diploma - Computer Science And Programming

Burlington County Institute of Technology
Westampton NJ
06.2005

Skills

  • Team leadership and business management
  • Employee motivation and coaching
  • Financial oversight and controls
  • Policy development and enforcement
  • Customer relations and engagement
  • Multitasking and prioritization
  • Critical thinking and problem-solving
  • Vision establishment

Affiliations

  • Proud foster parent for Philly Bully Team
  • Have fostered countless animals
  • Rehab them to ensure they're fully recovered
  • Vet suitable new owners for adoption

Timeline

Service and Compliance Manager

CSC
06.2022 - Current

Store Director

Best Buy
08.2019 - 06.2022

Operations Manager

Best Buy
10.2015 - 08.2019

Senior Regional Manager

Comcast Xfinity
03.2014 - 09.2015

Sales Manager

Best Buy
06.2005 - 03.2014

Database Manager

New Jersey Technology Council
11.2004 - 08.2005

High School Diploma - Computer Science And Programming

Burlington County Institute of Technology

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