Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Steven Maldonado

Bonney Lake,WA

Summary

Dynamic server with a proven track record at Black Bear Diner, excelling in customer service and order accuracy. Skilled in point-of-sale operations and effective communication, I consistently enhanced guest satisfaction and promoted sales through upselling techniques. Committed to maintaining high food safety standards while fostering a collaborative team environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Black Bear Diner
Federal Way, WA
05.2023 - 06.2025
  • Delivered food orders promptly and courteously.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Provided excellent customer service to ensure satisfaction.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Greeted guests and provided menus.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Stayed informed about daily specials, new menu items, promotions.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Followed health safety guidelines when preparing and serving food products.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Checked food before serving it to customers.
  • Assisted in training new servers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Addressed complaints to kitchen staff and served replacement items.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Provided exceptional service to high volume of daily customers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Trained new employees to perform duties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Informed customers of daily specials and signature menu items.
  • Filled condiments and napkin containers during slack periods.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Stocked service areas with supplies during slow periods.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Presented menus and answered questions regarding items.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Set up tables in between patrons to reduce wait times.
  • Prepared checks, itemizing total meal costs and taxes.

Dishwasher

Hy Lui Hee Hee
Gig Harbor, WA
09.2022 - 01.2023
  • Ensured that workstations were kept neat and tidy throughout the shift.
  • Inspected all returned dishes for cleanliness before restocking them on shelves.
  • Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
  • Organized trays with cutlery prior to serving meals to customers.
  • Swept and mopped floors in the kitchen area at regular intervals throughout shift.
  • Unloaded deliveries from vendors ensuring that all items were accounted for.
  • Replenished soap dispensers with detergent when necessary.
  • Sanitized surfaces after each use following standard sanitation practices.
  • Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
  • Maintained adequate levels of cleaning supplies for washing dishes.
  • Removed garbage and trash to designated disposal areas in accordance with health regulations.
  • Disposed of glassware that had been broken or chipped according to safety procedures.
  • Assisted in preparing salads and desserts when requested by chefs or supervisors.
  • Performed routine maintenance tasks such as cleaning filters in the dishwashing machine.
  • Followed all safety guidelines while handling sharp objects like knives or forks.
  • Informed supervisors immediately if any machine malfunctions were observed during operation.
  • Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
  • Checked temperatures of dishwashing machines to ensure proper functioning.
  • Stocked service areas with clean plates, bowls, cups, and other items as needed.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing, and restacking items.
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
  • Replaced clean utensils in storage bins for easy access.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.
  • Ensured timely availability of clean dishes for various meal services.
  • Studied methods of coworkers, successfully learning kitchen, and food service skills.

Education

General Studies

Highline College
Seattle, WA

General Studies

Western Washington University
Bellingham, WA

Skills

  • Customer service
  • Point-of-sale operation
  • Food safety standards
  • Effective communication
  • Team collaboration
  • Order accuracy
  • Sales promotion
  • Positive and professional
  • Table bussing
  • Positive guest interactions
  • Professional appearance
  • Upselling techniques

Languages

English
Professional
Spanish
Professional

Certification

  • Food Handlers Card
  • Alcohol Certifactation

Timeline

Server

Black Bear Diner
05.2023 - 06.2025

Dishwasher

Hy Lui Hee Hee
09.2022 - 01.2023

General Studies

Highline College

General Studies

Western Washington University

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