Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Males

DECATUR,Texas

Summary

Professional with experience in providing exceptional service and support. Skilled in customer interaction, problem-solving, and multitasking. Strong focus on team collaboration and flexibility to adapt to changing needs. Known for reliability, effective communication, and achieving results in fast-paced environment.

Overview

14
14
years of professional experience

Work History

Merchandising Service Associate

Lowes Home Improvment
03.2020 - Current
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Pulled inventory to meet retail and wholesale order requirements.
  • Assisted in staff training, increasing overall team efficiency and productivity in the retail environment.
  • Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
  • Trained new hires on store policies and procedures, ensuring seamless integration into the retail team dynamic.
  • Collaborated with management on special projects aimed at elevating the retail environment''s aesthetics or functionality.
  • Assisted in employee training initiatives, contributing to the development of well-rounded retail professionals.
  • Collaborated with team members to achieve shared objectives in a fast-paced retail environment.

Shop Owner

Noah's Ark Pets & Supplies/Noah's Ark Grooming
10.2010 - 02.2019
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
  • Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
  • Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
  • Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
  • Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
  • Organized successful promotional events to generate increased foot traffic in the store, leading to higher sales conversions.
  • Increased store revenue through effective product merchandising and targeted marketing campaigns.
  • Coached, counseled and disciplined employees.
  • Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
  • Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.
  • Maximized operational efficiency by utilizing technology tools such as point-of-sale systems or inventory management software to streamline administrative tasks within the shop environment.
  • Implemented loss prevention strategies to minimize instances of theft or damage within the store.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Managed day-to-day business operations.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Investigated customer complaints to identify cause of malfunctions.
  • Repaired and replaced worn and damaged components.
  • Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
  • Retained accurate records of purchases, titles and sales.
  • Completed store operational requirements by assigning tasks based upon strength, level of experience and [Area of expertise].
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Explained estimates and determined repair timelines to manage customer expectations.

Education

Associate of Science - Computer Science

Draughon Business College
Oklahoma City, OK
05.1992

Skills

  • Customer Support
  • Patience and Tolerance
  • Complaint Handling
  • Quality Assurance
  • Cross-Selling and Upselling
  • Customer service excellence
  • Client Relationship Building
  • Workflow Management
  • Team Collaboration

Timeline

Merchandising Service Associate

Lowes Home Improvment
03.2020 - Current

Shop Owner

Noah's Ark Pets & Supplies/Noah's Ark Grooming
10.2010 - 02.2019

Associate of Science - Computer Science

Draughon Business College

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Steven Males