STEVEN MARCANO
BROOKSVILLE,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Training Technician
United States Postal Service, USPS
3501 Bessie Coleman Blvd Tampa Fl 33630
03.2022 - Current
- Provided coaching and mentoring to employees.
- Trained and mentored Number new personnel hired to fulfill various roles.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Facilitated virtual, in-person and blended learning sessions.
- Developed lesson plans, instructional materials and written practice tests for Type and Type training courses.
- Used Software to design training for Type employees and increase company retention and productivity rates Number%.
Lead Sales Associate
United States Postal Service, USPS
3501 Bessie Coleman Blvd Tampa Fl 33630
06.2017 - 03.2022
- Handled cash register operations and customer transactions to process payments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed and stocked merchandise in accordance with store standards.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Performed inventory control procedures to manage stock.
- Greeted customers and provided product advice to increase sales.
- Participated in store meetings and product training sessions to understand and sell items.
- Developed and maintained knowledge of current sales and promotions.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Trained new employees on customer service, money handling and organizing strategies.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained current knowledge of evolving changes in marketplace.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Sales Associate
United States Postal Service, USPS
449 W Silver Star Rd Ocoee Fl 34761
05.2002 - 06.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Presented professional image consistent with company's brand values.
Education
Marketing
Nassau Community College
Garden City, NY04.1986
Skills
- Customer Satisfaction
- Office Supplies and Inventory
- Maintaining Clean Work Areas
- Administrative Support
- Weekly Payroll
- New Employee Onboarding
- Financial Records
- Payment Collection
- Online Training
- Orientation Procedures
- Video Conferencing
- Coaching and Development
- Develop Training Programs
- Prepare Materials
- Training Manuals and Materials
- Office Organization
- Improve Job Skills
Timeline
Training Technician
United States Postal Service, USPS
03.2022 - Current
Lead Sales Associate
United States Postal Service, USPS
06.2017 - 03.2022
Sales Associate
United States Postal Service, USPS
05.2002 - 06.2017
Marketing
Nassau Community College