Summary
Overview
Work History
Education
Skills
Timeline
Generic

STEVEN MARCANO

BROOKSVILLE,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

21
21
years of professional experience

Work History

Training Technician

United States Postal Service, USPS
03.2022 - Current
  • Provided coaching and mentoring to employees.
  • Trained and mentored Number new personnel hired to fulfill various roles.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
  • Facilitated virtual, in-person and blended learning sessions.
  • Developed lesson plans, instructional materials and written practice tests for Type and Type training courses.
  • Used Software to design training for Type employees and increase company retention and productivity rates Number%.

Lead Sales Associate

United States Postal Service, USPS
06.2017 - 03.2022
  • Handled cash register operations and customer transactions to process payments.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Processed and stocked merchandise in accordance with store standards.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Performed inventory control procedures to manage stock.
  • Greeted customers and provided product advice to increase sales.
  • Participated in store meetings and product training sessions to understand and sell items.
  • Developed and maintained knowledge of current sales and promotions.
  • Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Maintained current knowledge of evolving changes in marketplace.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

Sales Associate

United States Postal Service, USPS
05.2002 - 06.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Presented professional image consistent with company's brand values.

Education

Marketing

Nassau Community College
Garden City, NY
04.1986

Skills

  • Customer Satisfaction
  • Office Supplies and Inventory
  • Maintaining Clean Work Areas
  • Administrative Support
  • Weekly Payroll
  • New Employee Onboarding
  • Financial Records
  • Payment Collection
  • Online Training
  • Orientation Procedures
  • Video Conferencing
  • Coaching and Development
  • Develop Training Programs
  • Prepare Materials
  • Training Manuals and Materials
  • Office Organization
  • Improve Job Skills

Timeline

Training Technician

United States Postal Service, USPS
03.2022 - Current

Lead Sales Associate

United States Postal Service, USPS
06.2017 - 03.2022

Sales Associate

United States Postal Service, USPS
05.2002 - 06.2017

Marketing

Nassau Community College

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STEVEN MARCANO