Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Marshall

Henderson,Ky

Summary

Dynamic leader with a proven track record at Busler Enterprises, enhancing operational efficiency and customer satisfaction. Excelled in employee training and mentoring, alongside cost control, boosting profitability. Skilled in fostering strong customer relations and employee motivation, achieving significant improvements in service delivery and team performance.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

13
13
years of professional experience

Work History

Assistant Manager of Operations/Disc Golf Manager

Busler Enterprises
08.2022 - Current
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
  • Responsible for Facility Paperwork that shows sales, losses and profit margins.
  • Answer phone calls.
  • Implemented safety protocols to maintain a secure work environment for employees.
  • Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
  • Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Enhanced employee productivity through regular training sessions and performance evaluations.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with customers to build connections and nurture relationships.
  • Do daily cash deposits for the store and regular change orders for the bank.
  • Order any new incoming discs for the store to insure all customers/pro team members have what the need for upcoming tournaments.
  • Have strong social media presence as well as make promotional videos for new and upcoming products.
  • Host Team based events for the store to promote business within.
  • Managed over 30 emails a day.
  • Would make 4-5 Social Media posts for new products, events and or sales.
  • Answered phone calls on a daily basis more than 40 a day.

Laundry Technician

Deaconess Midtown Hospital/Action Staffing
10.2019 - 03.2020
  • Implemented quality control measures for consistently clean and well-folded linens.
  • Sorted garments according to care instructions, preventing damage or color bleeding during washing processes.
  • Developed expertise in stain removal techniques for various fabric types, improving garment outcomes after laundering services were provided.
  • Kept organized workspace that minimized errors in processing guest orders while promoting efficiency.

Warehouse Lead

Aarons Sales and Lease
03.2016 - 05.2019
  • Trained employees on equipment operation and safety protocols.
  • Managed team of warehouse personnel, delegating tasks effectively to optimize workflow.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Followed verbal and written instructions to properly move and ship products.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Assisted in recruitment and onboarding of new warehouse employees, ensuring they were well-equipped with necessary skills and knowledge to perform their roles effectively.
  • Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
  • Picked and packed order items.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Received new stock and input values into computer system.
  • Safely and securely loaded items to prevent damage during transport.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.

Volunteer

Habitat for Humanity
02.2012 - 10.2014
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Assisted driver in managing paperwork such as bills of lading and delivery confirmations, ensuring accurate record-keeping for each shipment.
  • Promoted excellent communication between drivers, dispatchers, and customers through clear verbal and written updates on shipment status.
  • Ensured safe transportation of goods by properly securing all items within truck.

Education

High School Diploma -

Henderson County High School
Henderson, KY
05.2012

Skills

  • Scheduling Coordination
  • Cost analysis and savings
  • New Employee Hiring
  • Budget Tracking
  • Customer Relations
  • Scheduling
  • Customer Service
  • Inventory Control
  • Employee Relations
  • Sales Promotion
  • Price Structuring
  • Direct Sales
  • Sales Tracking
  • Cost Control
  • Cash Handling
  • Time management skills
  • Cleaning and sanitizing
  • Strong Work Ethic
  • Quick Learner

Timeline

Assistant Manager of Operations/Disc Golf Manager

Busler Enterprises
08.2022 - Current

Laundry Technician

Deaconess Midtown Hospital/Action Staffing
10.2019 - 03.2020

Warehouse Lead

Aarons Sales and Lease
03.2016 - 05.2019

Volunteer

Habitat for Humanity
02.2012 - 10.2014

High School Diploma -

Henderson County High School

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Steven Marshall