Steven Martin
Detroit,MI
Summary
- Highly motivated and hard working professional dedicated to creating positive and long lasting working relationships with vendors and clients alike.
- Strong communication skills with the ability to interpret, apply and explain policies clearly.
- Strong work ethic with the ability to work independently and multi-task in a fast paced office environment. Collaborative and supportive team player.
- Attention to detail and experienced at reviewing and negotiating contracts and lease terms for accuracy.
- Familiar with data entry and maintaining organized electronic files.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Bodily Injury Claims Adjuster
William White Agency
Southfield, MI
12.2020 - Current
- Interviewed and spoke with claimants, witnesses, police officers, attorneys and other parties to determine claim settlement or denial.
- Investigated and assessed property damage.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Negotiated and settled claims according to information presented through reports, research and data verification.
- Investigated questionable claims to determine payment authorization.
- Obtained necessary information to complete proper evaluation of injury claims.
- Coordinated benefits while applying applicable deductibles, co-insurance and out-of-pocket costs.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Managed over 50 customer calls per day.' or, "Increased sales by 10%".
- Completed required investigations on referred files within established timeframes.
- Identified and collected evidence and determined value to specific claim to properly assess conditions.
- Analyzed and audited open claims to calculate additional payments owed.
- Maintained a pending diary of claims to resolve and settle.
- Utilized Docusign for property damage and bodily injury releases.
- Utilized Microsoft office
- Conducted claims investigations by obtaining written statements, preparing reports, researching public records and conducting personal interviews.
- Evaluated coverage, liability and damages and investigated suspicious claims.
- Interpreted policy details and recommended most favorable course of action.
- Interviewed policyholders, witnesses and third parties to gather information and details regarding injury event.
Business Development Manager
World Wide Health And Safety
Detroit, Michigan
11.2019 - Current
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Kept meticulous client notes and updated account information in company databases.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Compiled product and customer data to generate informed profit projections.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Represented company and promoted products at conferences and industry events.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Facilitated business by implementing practical networking techniques.
- Managed accounts to retain existing relationships and grow share of business.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Managed over 50 customer calls per day.' or, "Increased sales by 10%".
Business Development Manager
World Wide Labz
Detroit, Michigan
03.2016 - 11.2019
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Represented company and promoted products at conferences and industry events.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Property and Casualty Insurance Agent
Lion Heart Insurance
Southfield, United States
02.2014 - 03.2016
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Developed strong referral network in community to raise awareness and increase sales opportunities.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Generated quotes and proposals for clients to match individual needs.
- Attended industry conferences to stay informed of latest products and trends.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Followed up promptly with interested clients to close sales.
- Generated leads through cold-calling, networking and other outreach methods.
- Negotiated contracts and terms of sale with potential customers.
- Calculated premiums and established payment methods for sales.
Property and Casualty Insurance Agent
Cantor Insurance
Southfield, Michigan
09.2012 - 09.2014
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Generated quotes and proposals for clients to match individual needs.
- Developed strong referral network in community to raise awareness and increase sales opportunities.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Negotiated contracts with clients to establish best coverage with lowest cost.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Generated leads through cold-calling, networking and other outreach methods.
- Negotiated contracts and terms of sale with potential customers.
- Analyzed risk factors to recommend appropriate coverage levels.
- Met with customers to provide information about available products and policies.
- Collected premiums on or before effective date of coverage.
- Finalized sales and collected necessary deposits.
- Analyzed customer needs to provide customized insurance solutions.
- Monitored customer feedback and identified areas of improvement.
Education
Bachelor of Science - Business Administration
Madonna University
Livonia, MI06.1993
Some College (No Degree) - Business Administration
Morehouse College
Atlanta, GASkills
- Strong Customer service
- Relationship building
- Strong Communication
- Contract and Lease Review
- Collaborative
- MS Office Management
- Data Management
- Negotiation
- Insurance policy coverage knowledge
- Familiar with fraud statutes
- Risk management
- Administrative background
- Highly motivated
Certification
- Licensed Claims Adjuster Texas, all lines #3030195 07-06-2023-12-31-2025
- licensed Claims Adjuster Michigan, workman's compensation, Fire and other Hazards #16822129 08-07-2023-03-31-2024
Additional Information
I mentored under William White a Senior level Personal Injury claims adjuster. I shadowed William and assisted with investigation, case manager reports and building strong relationships with providers. I had the experience under William and learned about conservatorship with courts training. William also taught me about the customer service experience by meeting with clients and case managers, physicians, housing, transportation and care providers servicing of auto claims clients.
I weekly met with case managers and gathered police reports in Williams mentorship of the claims process and built strong rapport with auto injury clients and service providers while collecting needed documentation on files.
Languages
English
Full Professional
Timeline
Bodily Injury Claims Adjuster
William White Agency
12.2020 - Current
Business Development Manager
World Wide Health And Safety
11.2019 - Current
Business Development Manager
World Wide Labz
03.2016 - 11.2019
Property and Casualty Insurance Agent
Lion Heart Insurance
02.2014 - 03.2016
Property and Casualty Insurance Agent
Cantor Insurance
09.2012 - 09.2014
Bachelor of Science - Business Administration
Madonna University
Some College (No Degree) - Business Administration
Morehouse College
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