STEVEN MARTIN
Union City,CA
Summary
Goal-oriented and driven professional with a strong attention to detail. Demonstrated excellence in various projects throughout a 15-year career in warehousing, logistics, dispatching, and supervising. Quick learner with the ability to adapt quickly. Seeking a challenging professional role to enhance my career and make a positive contribution to an organization.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations Assistant
United Systems Fire & Security
Hayward , CA
03.2024 - Current
- Received incoming calls from customers, assessed their needs and dispatched service technicians accordingly.
- Monitored technician's progress and updated job status in system.
- Created schedules for technicians to ensure efficient use of time.
- Organized and maintained records of customer requests, work orders and related documents.
- Coordinated with other departments to ensure prompt response times.
- Resolved customer complaints regarding services rendered by technicians.
- Generated reports on completed jobs, pending jobs and customer feedback data.
- Assisted in training new Service Dispatchers on operational procedures.
- Developed strategies to improve customer service processes.
- Collaborated with management team to develop policies that improved efficiency throughout the organization.
- Prioritized tasks and managed project adjustments to successfully manage high-volume service dispatching.
Dispatcher
JAVELIN LOGISTICS/ACT 2 SERVICES
Newark, CA
11.2021 - 07.2023
- Air freight experience and knowledge (SFO)
- Route drivers accordingly to customers needs
- Ensure all drivers meet on time departure
- Plans directs and coordinates all activities for drivers by performing the following duties personally or through delegation
- Organizes freight from incoming trucks to optimize cross dock and rerouting operation
- Responsible for ensuring the vehicles are clean and meet DOT standards
- Responds to and resolves custom complaints
- Use appropriate level of authority to discipline driver and take immediate action
- Assigned loads to drivers based on designated routes and driver location
- Oversaw dispatch activities and enforced compliance with laws and regulations
- Managed data entry and documentation for deliveries
- Utilized excellent communication skills to coordinate deliveries between drivers, customers, and vendors
- Proficiently used computer systems for data entry, tracking, and managing of driver information
Sort Manager
ONTRAC
Fremont, CA
07.2020 - 09.2021
- Assign work, set completion dates, review work, and manage performance in accordance with organizational policies, procedures, and performance management processes
- Supervise employees, mail/small parcel processing, quality process, and transportation in accordance with Ontrac Commerce policies and procedures to obtain optimal quality and profitability in the assigned departments
- Ensure proper staffing by department and shift, following guidelines based on scheduled mail/small parcel volume
- Oversee employees' attendance and time management
- Conduct performance reviews, coach and train direct employees
- Monitor and ensure that all facility equipment is working correctly and meeting production standards
- Support the ongoing development and implementation of the Ontrac Commerce Distribution Center
- Business Plan through timely and accurate fulfillment and operations, while maintaining cost and quality efficient
- Recommend measures to improve production methods, working conditions, and increased efficiencies activities to include ensuring compliance with Ontrac safety policy and ensuring bi-annual safety
- Methods and Employee Training is conducted
- Supports HR Business Partner in the recruitment and interview process of new hires
- Assisted with loading and unloading trucks when needed during peak seasons or times of high demand
Inbound Supervisor
R&L CARRIERS
San Jose, CA
07.2017 - 10.2019
- Routed over 300 LTL bills for drivers daily with the use of AS400 and internal software.
- Efficiently followed DOT Regulations, OSHA, HAZMAT federal regulations, and complied with hours of service.
- Supervised 30-40 drivers, 7 dock workers, and 3 office employees.
- Efficiently received and stocked inbound freight damage-free. Insured freight was recouped when necessary.
- Established and maintained a relationship with clientele.
- Prioritized time-sensitive freight to meet delivery dates and expectations.
- Reviewed drivers' DVIRs and insured equipment serviced and repaired, trucks, forklifts, etc.
- Created and maintained a safe work environment.
- Implemented strategies to maximize productivity while minimizing costs.
- Fostered an environment of collaboration among team members through mentorship initiatives.
Dispatcher
DELIV
Menlo Park, CA
11.2014 - 01.2017
- Dispatched loads while appropriately managing drivers' hours
- Monitored dispatch board and adjusted call priorities regularly based on caller needs
- Managed daily delivery and work schedules to maximize coverage
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs
- Answered customer requests with information about product availability, shipping information and status updates
- Supervised driver dispatching, route planning and vehicle tracking for over 30 drivers
Inbound Supervisor/Outbound Supervisor/Dispatcher
R&L CARRIERS
San Jose, CA
06.2008 - 03.2014
- Routed over 300 LTL bills for Drivers daily with the use of AS400 and internal software
- Efficiently followed DOT Regulations, OSHA, HAZMAT federal regulations, and complied with hours of services
- Supervised 30-40 drivers, 7 dock workers, 3 office employees
- Efficiently received and stocked inbound freight damage free, insured freight was recouped when necessary
- Established and maintained a relationship with clientele
- Prioritized time sensitive freight to meet delivery dates and expectations
- Reviewed drivers DVIR's and insured equipment serviced and repaired, Trucks, forklifts ETC
- Created and maintained a safe work environment
- Implemented strategies to maximize productivity while minimizing costs
- Fostered an environment of collaboration among team members through mentorship initiatives
CDL Driver/ Dock Worker/ Admin Clerk
SAIA MOTOR FREIGHT
Leandro, MA
06.2004 - 05.2008
- Loaded and unloaded inbound/outbound freight damage free, recouped when necessary
- Performed data entry and document scanning
- Performed data entry tasks accurately at high speed using 10-key calculator by touch method
- Provided assistance to other departments when needed
- Held CDL license delivering freight
Education
High School -
James Logan High School
Union City, CA01.2004
Skills
- Delegating work
- Monitoring Field Personnel
- Route planning and adjustment
- Improving Operations
- Client interaction
- Training new hires
- Supply chain
- Microsoft Office
- Communication skills
- Leadership
- Project management
- Manufacturing
- Windows
- Analysis skills
- Order fulfillment
- Team management
- Operations management
- Microsoft Word
- Microsoft Excel
- Supervising experience
- Dispatching
- Customer service
- Transportation management systems
- Warehouse experience
- Forklift
- Time management
- Basic math
- Computer skills, typing
Certification
Forklift Certification
Timeline
Operations Assistant
United Systems Fire & Security
03.2024 - Current
Dispatcher
JAVELIN LOGISTICS/ACT 2 SERVICES
11.2021 - 07.2023
Sort Manager
ONTRAC
07.2020 - 09.2021
Inbound Supervisor
R&L CARRIERS
07.2017 - 10.2019
Dispatcher
DELIV
11.2014 - 01.2017
Inbound Supervisor/Outbound Supervisor/Dispatcher
R&L CARRIERS
06.2008 - 03.2014
CDL Driver/ Dock Worker/ Admin Clerk
SAIA MOTOR FREIGHT
06.2004 - 05.2008
Forklift Certification
High School -
James Logan High School
Similar Profiles
Cristian SalazarCristian Salazar
Low Voltage Technician at United systems fire and securityLow Voltage Technician at United systems fire and security
James BannisterJames Bannister
General Manager at United Systems Fire And SecurityGeneral Manager at United Systems Fire And Security
Pritam DeyPritam Dey
Finance Executive at HOCS FIRE AND SECURITY SYSTEMS PVT LTD.Finance Executive at HOCS FIRE AND SECURITY SYSTEMS PVT LTD.