STEVEN MARTIN
Summary
Dynamic and versatile healthcare professional with over 7 years of experience as a Physical Therapist Aide, seamlessly integrating clinical support with front-desk operations in high-volume, patient-centered settings. Skilled in managing complex patient workflows, enhancing treatment efficiency, and leveraging digital tools to support quality care delivery. Quick to learn and adapt to emerging health technologies, with proven strengths in documentation accuracy, quality control, and cross-functional collaboration. Known for strong leadership, operational agility, and a consistent focus on delivering exceptional patient experiences. Driven by a passion for innovation in healthcare and committed to using technology to improve outcomes and streamline care delivery systems.
Overview
10
10
years of professional experience
Work History
Physical Therapist Aide & Receptionist
Merrick Physical Therapy
Merrick, USA
01.2016 - Current
- Assist patients with prescribed therapeutic exercise routines, promoting comfort, safety, and steady progress in recovery.
- Apply electrical stimulation (e-stim) treatments accurately, supporting pain management and muscle re-education.
- Collaborate closely with physical therapists to adjust treatment plans and ensure high-quality, individualized care.
- Manage up to 10 patients simultaneously during peak hours, maintaining a smooth and efficient clinical workflow.
- Streamline appointment scheduling and front-desk operations to reduce patient wait times and enhance satisfaction.
- Provide empathetic, hands-on support during therapy sessions to build trust and improve the patient experience.
- Balance clinical support and administrative responsibilities with professionalism, multitasking effectively in a fast-paced setting.
- Review treatment plans and progress notes meticulously to ensure accuracy and continuity of care.
- Proactively learn and integrate new therapy techniques and tools to support improved patient outcomes.
- Organize and maintain equipment efficiently, reducing setup times by 20% and contributing to smoother daily operations.
Landscaper
A Gardener’s Eye
Greenlawn, USA
05.2015 - 05.2017
- Executed a wide range of landscaping tasks with minimal supervision, consistently delivering high-quality, detail-oriented results.
- Supervised and coordinated a crew of up to 4 team members, effectively assigning responsibilities to ensure timely and precise project completion.
- Interpreted and implemented detailed garden and landscape design plans, aligning outcomes with client specifications and aesthetic goals.
- Maintained strict quality control throughout each phase of work—preparation, installation, and final inspection—ensuring top-tier workmanship.
- Cultivated a team culture rooted in collaboration, accountability, and efficiency, resulting in smoother workflows and elevated performance.
- Leveraged a keen eye for design and a passion for outdoor spaces to produce visually striking, functional landscapes that exceeded client expectations.
Produce Associate
Stop & Shop
Huntington, USA
04.2015 - 05.2016
- Delivered efficient, high-quality customer service in a fast-paced retail environment, consistently meeting performance expectations.
- Assisted and guided customers throughout the store, leveraging expert knowledge of product locations and availability.
- Maintained strict quality control of produce displays, ensuring freshness, cleanliness, and compliance with store standards.
- Enhanced customer satisfaction by providing prompt, friendly, and solution-focused assistance.
- Played a key role in improving the store’s customer satisfaction rating through proactive service and attention to detail.
- Trained new team members on store policies, procedures, and customer engagement best practices, boosting overall team performance and cohesion.
Education
Bachelor of Science - Health Science concentration in Public Health
Stony Brook University
Stony Brook, NY05.2020
Skills
- Haitian Creole
- French
- Microsoft Office
- Efficient Organization
- Quality Control
- Team Leadership
- Learning Agility
- Empathetic Support
- Problem Solving
- Critical Thinking
- Communication Skills
- Time Management
- Conflict Resolution
Timeline
Physical Therapist Aide & Receptionist
Merrick Physical Therapy
01.2016 - Current
Landscaper
A Gardener’s Eye
05.2015 - 05.2017
Produce Associate
Stop & Shop
04.2015 - 05.2016
Bachelor of Science - Health Science concentration in Public Health
Stony Brook University
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