Summary
Overview
Work History
Education
Skills
Languages
Timeline
Barista
Steven Martinez

Steven Martinez

Tempe,AZ

Summary

Dynamic professional with a proven track record at Amazon, excelling in customer service and relationship building. Skilled in loan processing and team leadership, I foster positive client interactions and drive operational excellence. Committed to delivering exceptional results while maintaining a safe and organized environment.

Customer Service Representative bringing top-notch skills in oral and written communication. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Delivery Driver

Amazon
05.2024 - Current
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Delivered packages to customer doorsteps and business offices.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Fostered positive working relationships with regular customers.

Junior Loan Officer

Loan Simple
02.2025 - 04.2025
  • Maintained strict confidentiality of bank records and client information.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Developed strong relationships with customers through high levels of customer service.
  • Researched and updated industry knowledge on changing legislation and regulations.
  • Explained very technical financial information to applicants in easy to understand language.
  • Assisted customers with completing loan applications and other paperwork.
  • Monitored pipelines to track and log status of loans.
  • Processed loan applications and monitored progress from start to finish.

Company Manager

Barro's Pizza
02.2016 - 05.2024
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Brand Ambassador

Polo Ralph Lauren Factory Store
05.2021 - 05.2023
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Communicated product information with confidence and educated consumers about company.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Provided exceptional customer service to drive satisfaction.
  • Established and maintained positive relationships with customers.

Education

Bachelor of Arts - Communications

Benedictine University
Lisle, IL
05-2024

Skills

  • Loan processing
  • Customer service-focused
  • Client relations
  • Staff training and development
  • Relationship building
  • Team leadership
  • Sales management
  • Sales

Languages

Spanish
Native or Bilingual

Timeline

Junior Loan Officer

Loan Simple
02.2025 - 04.2025

Delivery Driver

Amazon
05.2024 - Current

Brand Ambassador

Polo Ralph Lauren Factory Store
05.2021 - 05.2023

Company Manager

Barro's Pizza
02.2016 - 05.2024

Bachelor of Arts - Communications

Benedictine University

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