Steven Mathews
United States Air Force, Senior Enlisted Leader
Joint Base McGuire-Dix-Lakehurst,NJ
Summary
A military veteran with 30 years experience in Information Technology employment and sustainment, Human Resource Management and Project Management background. Highly skilled at conflict resolution, leading diverse teams, human dynamics, problem solving and implementing Information Technology solutions. Skilled communicator and collaborator with organizational skills. Disciplined with a keen ability to learn and strong work-ethic to get the job done. Posses a Top Secret, Sensitive Compartment Information Security Clearance.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Senior Enlisted Leader
United States Air Force
04.2022 - Current
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Trained in conflict resolution among subordinates, equals and superiors.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Surveyed company overall health and preparedness.
- Coordinated, scheduled and maintained team resources to achieve top levels of operational readiness.
- Worked effectively in fast-paced environments.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Rated job performance for 8 subordinates providing timely and effective feedback
Senior Enlisted Leader
United States Air Force
10.2019 - 04.2022
- Rated job performance for 15 subordinates providing timely and effective feedback.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Trained in conflict resolution among subordinates, equals and superiors.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Surveyed company overall health and preparedness.
- Mentored and trained highly talented staff, which prepared team members for providing exemplary service to clients.
- Coordinated, scheduled and maintained team resources to achieve top levels of operational readiness.
- Worked effectively in fast-paced environments.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Dealt with inter-company conflicts to remove obstacles to personnel readiness.
Senior Enlisted Leader
United State Air Force
09.2018 - 10.2019
- Coordinated with unit leadership and direct superiors for taskings and managed 220 subordinates to execute.
- Trained in conflict resolution among subordinates, equals and superiors.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Rated job performance for 238 subordinates providing timely and effective feedback.
- Dealt with inter-company conflicts to remove obstacles to personnel readiness.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Assisted in development of long-term strategies to grow department and resources.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Communicated regularly with customers concerning data exchange and technology integration.
Senior Enlisted Manager
United States Air Force
04.2017 - 09.2018
- Coordinated activities of 180 subordinate personnel to support mission success.
- Handled administrative requirements, maintained records and submitted operational reports.
- Led team in developing strategic plans to meet operational objectives.
- Monitored and assessed mission progress and provided updates to command.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Assisted in development of long-term strategies to grow department and resources.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Updated customers and senior leaders on progress and roadblocks.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Oversaw development and implementation of improvements to support and network operations.
- Communicated regularly with customers concerning data exchange and technology integration.
Senior Enlisted Leader
United States Air Force
04.2017 - 04.2018
- Coordinated with unit leadership and direct superiors for taskings and managed 110 subordinates to execute.
- Trained in conflict resolution among subordinates, equals and superiors.
- Gave individual evaluations based on fitness and combat readiness.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Planned and developed interfaces that simplified overall management and offered ease of use.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Developed and implemented policies, procedures, training and development for network resource administration, appropriate use and disaster recovery.
- Consulted with engineering team members to determine system loads and develop improvement plans.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Communicated regularly with customers concerning data exchange and technology integration.
First Sergeant
United States Air Force
04.2013 - 04.2016
- Coordinated activities of 330 subordinate personnel to support mission success.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.
- Helped clients to identify challenges and set goals.
- Intervened in crisis situations to provide counseling and support.
- Coached clients through difficult life circumstances.
- Strengthened communication skills through regular interactions with others.
First Sergeant
United States Air Force
03.2010 - 04.2013
- Proved successful working within tight deadlines within fast-paced environment in organization of 450 personnel.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.
- Provided insight and ideas to promote client growth.
- Helped clients to identify challenges and set goals.
- Intervened in crisis situations to provide counseling and support.
- Coached clients through difficult life circumstances.
- Strengthened communication skills through regular interactions with others.
- Managed time efficiently in order to complete all tasks within deadlines.
Cyber Transport Supervisor
United States Air Force
08.2005 - 03.2010
- Oversaw IT department operations and training for 15 personnel supporting section of 72.
- Optimized network operations by monitoring, troubleshooting and enforcing Department of Defense (DoD) security compliance.
- Maintained 80 office PCs, 2 networks and 30 mobile devices.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and network routers.
- Configured systems according to prescribed software and hardware frameworks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Monitored network hardware operations to evaluate proper configuration.
- Designed and evaluated WAN and LAN connectivity technologies.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Oversaw IT department operations and training.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Updated customers and senior leaders on progress and roadblocks.
- Oversaw daily performance of computer systems and immediately responded to network connectivity issues to keep network up and running.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
IT Systems Associate/Help Desk Technician
United States Air Force
08.2000 - 08.2005
- Provided client support on system operation and troubleshooting for 450 personnel.
- Resolved or escalated problem tickets to resolve user issues.
- Resolved malfunctions with systems and programs through troubleshooting.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Improved systems with addition of new features and infrastructure.
- Diagnosed, troubleshot and resolved network and system problems.
- Investigated system issues and implemented resolutions to reduce downtime.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Developed diagrams to describe and lay out logical operational steps.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Helped streamline repair processes and update procedures for support action consistency.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Developed and implemented preventive maintenance procedures.
IT Systems Technician
United States Air Force
04.1995 - 08.2000
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Organized work to meet demanding production goals.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Applied critical thinking and research to address complex issues.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Tested components and systems to evaluate performance and identify concerns.
- Completed job reports and logs immediately following service calls.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Addressed routine equipment maintenance according to established schedule.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
- Drafted preventive maintenance schedule to support equipment longevity.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Managed maintenance activities, supervised staff and inspected equipment.
- Researched and implemented new technologies and equipment.
- Liaised with internal departments to optimize productivity and efficiency.
- Provided client support on system operation and troubleshooting.
- Conducted system analysis and implementation to maintain and improve computer systems.
Education
MBA -
University of Maryland Global Campus
Adelphi, MD06.2022
Bachelor of Science - Computer Information Technology
University of Maryland Global Campus
Adelphi, MD05.2018
Associate of Arts - Human Resources Management
Community College of The Air Forcer
Montgomery, AL04.2011
Skills
- Supervision and leadership
- Analytical and Critical Thinking
- Team building
- Organization
- Interpersonal Communication
- Public Speaking
- Cultural Awareness
- Problem-Solving
Certification
Project Management Professional - Nov 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Leadership is an action, not a position.
Timeline
Senior Enlisted Leader
United States Air Force
04.2022 - Current
Senior Enlisted Leader
United States Air Force
10.2019 - 04.2022
Senior Enlisted Leader
United State Air Force
09.2018 - 10.2019
Senior Enlisted Manager
United States Air Force
04.2017 - 09.2018
Senior Enlisted Leader
United States Air Force
04.2017 - 04.2018
First Sergeant
United States Air Force
04.2013 - 04.2016
First Sergeant
United States Air Force
03.2010 - 04.2013
Cyber Transport Supervisor
United States Air Force
08.2005 - 03.2010
IT Systems Associate/Help Desk Technician
United States Air Force
08.2000 - 08.2005
IT Systems Technician
United States Air Force
04.1995 - 08.2000
MBA -
University of Maryland Global Campus
Bachelor of Science - Computer Information Technology
University of Maryland Global Campus
Associate of Arts - Human Resources Management
Community College of The Air Forcer
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