Summary
Overview
Work History
Education
Skills
Timeline
Intern
Steven Mathews

Steven Mathews

Galax,VA

Summary

Dynamic professional with a proven track record at E & L Diamond, excelling in residential plumbing and electrical supervision. Expert in scheduling jobs and ordering materials, while delivering exceptional communication and problem-solving skills. Achieved significant reductions in customer complaints through efficient project management and quality service delivery.

Overview

24
24
years of professional experience

Work History

Sales and Res Electrical and Plumbing Supervisor

E & L Diamond
09.2018 - 09.2022
  • Enhanced project efficiency by streamlining plumbing installations and maintenance processes.
  • Reduced customer complaints for plumbing issues by providing timely and quality services.
  • Maintained high levels of safety awareness within the team by conducting regular toolbox talks and implementing best practices.
  • Provided technical expertise to troubleshoot complex plumbing problems in residential buildings.
  • Implemented preventive maintenance programs, reducing emergency repairs and increasing system longevity.
  • Provided exceptional customer service through clear communication and prompt resolution of any project-related concerns.
  • Developed strong relationships with vendors, negotiating favorable pricing for materials used in projects.

Correctional Officer

River North Correctional Center
06.2014 - 08.2018
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.

Door-to-Door Sales Representative

Xfinity Comcast
01.1999 - 07.2014
  • Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
  • Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
  • Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
  • Exceeded monthly sales quotas by employing persuasive communication techniques and product knowledge expertise.
  • Conducted daily prospecting activities to identify potential new clients within assigned territories.
  • Boosted territory revenue through consistent follow-ups on leads and effective time management.
  • Demonstrated adaptability in adjusting presentation style based on individual customer preferences, leading to increased success rates in closing deals.
  • Maximized efficiency in time management by strategically scheduling visits within geographical areas to minimize travel times between appointments.
  • Traveled by foot or automobile to deliver or sell merchandise or services.
  • Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
  • Completed documentation smoothly to finalize sales.
  • Drove team revenue totals by bringing in top sales numbers.

Education

Associate Of Arts And Sciences - Elementary Education

Wytheville Community College
Wytheville, VA
06.1993

Advanced Study -

Galax High School
Galax, VA
06.1989

Skills

    Scheduled jobs for 2 2 men crews, residential plumbing and electrical

    Made sure each crew had materials needed for each job

    Ordered materials for each crew

    Worked up sales order for each job using Excel

    Very good communication skills and solver of problems

Timeline

Sales and Res Electrical and Plumbing Supervisor

E & L Diamond
09.2018 - 09.2022

Correctional Officer

River North Correctional Center
06.2014 - 08.2018

Door-to-Door Sales Representative

Xfinity Comcast
01.1999 - 07.2014

Associate Of Arts And Sciences - Elementary Education

Wytheville Community College

Advanced Study -

Galax High School

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