Overview
Work History
Education
Skills
Timeline
Generic

Steven Matthews

Midland,TX

Overview

7
7
years of professional experience

Work History

Kitchen Designer

Home Depot
07.2024 - Current
  • Provide excellent customer service and address client concerns or design revisions throughout the project.
  • Create and present visual mockups and renderings using design software within 2020 Design.
  • Develop detailed floor plans, 3D renderings, and design layouts that incorporate space optimization, aesthetic appeal, and functionality.
  • Manage design projects from initial concept through installation, ensuring timely completion and adherence to client specifications.
  • Communicate with contractors, electricians, and suppliers to ensure the design is executed accurately and efficiently.
  • Created comprehensive product lists based on finalized designs and budgets.
  • Selected flooring, counters, cabinets and appliances based on client needs and budgets.

Apple Advisor

Conduent
05.2022 - 06.2024
  • Company Overview: Remote
  • Answer and engage with customers via phone throughout the day.
  • Provide assistance over the phone to address and resolve customer issues.
  • Remotely access and troubleshoot customer devices to expedite issue resolution.
  • Guide customers through step-by-step processes to resolve technical issues.
  • Schedule in-store appointments for customers with devices that require physical repair.
  • Transfer customers to the appropriate line to facilitate the process of obtaining device insurance.
  • Specialize in handling Apple devices, including MacBooks, iPhones, iPads, and other Apple products.
  • Assist customers in adjusting settings on their devices for optimal performance.
  • Aid customers in storage-related tasks and facilitate the transfer of information to new devices.
  • Remote

Garden Associate

Home Depot
02.2021 - 04.2022
  • Completed multiple resets per day to keep merchandise well-organized and presentable.
  • Demonstrated merchandise operation and explained features.
  • Quickly connected with each customer to offer assistance and promote products.
  • Maintained knowledge of current sales and promotions, return and exchange policies and security practices.
  • Reviewed activities regularly to identify opportunities for improvement.

Supervisor

GOLDEN CHICK
09.2020 - 11.2021
  • Created culture of continuous improvement to inspire employees to take action to solve problems.
  • Assigned tasks to team members based on individual strengths and promoted teamwork-driven environment to meet goals.
  • Troubleshot issues with equipment and machinery during operations and preceding new production runs.

Cashier Supervisor

BlueSky
08.2018 - 06.2019
  • Created cashier schedules to keep shifts properly staffed.
  • Assisted in front-end coverage during peak periods and when short-staffed.
  • Observed cashier performance and offered feedback to improve skills.
  • Troubleshoot POS systems and performed minor maintenance to keep registers operational.
  • Assigned cash drawers and reconciled transactions following each shift.

Education

High School Diploma -

Cooper High School
Abilene, Texas
05.2021

Skills

  • Analytical Thinking
  • Problem Solving
  • Teamwork
  • Time Management
  • Management
  • Operations
  • Multitasking
  • Customer Service
  • Sales
  • Adaptability
  • Communications

Timeline

Kitchen Designer

Home Depot
07.2024 - Current

Apple Advisor

Conduent
05.2022 - 06.2024

Garden Associate

Home Depot
02.2021 - 04.2022

Supervisor

GOLDEN CHICK
09.2020 - 11.2021

Cashier Supervisor

BlueSky
08.2018 - 06.2019

High School Diploma -

Cooper High School

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Steven Matthews