Steven Matthews
Midland,TX
Overview
7
7
years of professional experience
Work History
Kitchen Designer
Home Depot
07.2024 - Current
- Provide excellent customer service and address client concerns or design revisions throughout the project.
- Create and present visual mockups and renderings using design software within 2020 Design.
- Develop detailed floor plans, 3D renderings, and design layouts that incorporate space optimization, aesthetic appeal, and functionality.
- Manage design projects from initial concept through installation, ensuring timely completion and adherence to client specifications.
- Communicate with contractors, electricians, and suppliers to ensure the design is executed accurately and efficiently.
- Created comprehensive product lists based on finalized designs and budgets.
- Selected flooring, counters, cabinets and appliances based on client needs and budgets.
Apple Advisor
Conduent
05.2022 - 06.2024
- Company Overview: Remote
- Answer and engage with customers via phone throughout the day.
- Provide assistance over the phone to address and resolve customer issues.
- Remotely access and troubleshoot customer devices to expedite issue resolution.
- Guide customers through step-by-step processes to resolve technical issues.
- Schedule in-store appointments for customers with devices that require physical repair.
- Transfer customers to the appropriate line to facilitate the process of obtaining device insurance.
- Specialize in handling Apple devices, including MacBooks, iPhones, iPads, and other Apple products.
- Assist customers in adjusting settings on their devices for optimal performance.
- Aid customers in storage-related tasks and facilitate the transfer of information to new devices.
- Remote
Garden Associate
Home Depot
02.2021 - 04.2022
- Completed multiple resets per day to keep merchandise well-organized and presentable.
- Demonstrated merchandise operation and explained features.
- Quickly connected with each customer to offer assistance and promote products.
- Maintained knowledge of current sales and promotions, return and exchange policies and security practices.
- Reviewed activities regularly to identify opportunities for improvement.
Supervisor
GOLDEN CHICK
09.2020 - 11.2021
- Created culture of continuous improvement to inspire employees to take action to solve problems.
- Assigned tasks to team members based on individual strengths and promoted teamwork-driven environment to meet goals.
- Troubleshot issues with equipment and machinery during operations and preceding new production runs.
Cashier Supervisor
BlueSky
08.2018 - 06.2019
- Created cashier schedules to keep shifts properly staffed.
- Assisted in front-end coverage during peak periods and when short-staffed.
- Observed cashier performance and offered feedback to improve skills.
- Troubleshoot POS systems and performed minor maintenance to keep registers operational.
- Assigned cash drawers and reconciled transactions following each shift.
Education
High School Diploma -
Cooper High School
Abilene, Texas05.2021
Skills
- Analytical Thinking
- Problem Solving
- Teamwork
- Time Management
- Management
- Operations
- Multitasking
- Customer Service
- Sales
- Adaptability
- Communications
Timeline
Kitchen Designer
Home Depot
07.2024 - Current
Apple Advisor
Conduent
05.2022 - 06.2024
Garden Associate
Home Depot
02.2021 - 04.2022
Supervisor
GOLDEN CHICK
09.2020 - 11.2021
Cashier Supervisor
BlueSky
08.2018 - 06.2019
High School Diploma -
Cooper High School