Steven McCleney
Huntsville,TX
Summary
Energetic automotive sales professional enthusiastic about building a long-term sales career in the industry. Friendly, outgoing and adaptable team player.
Overview
10
10
years of professional experience
Work History
Internet Sales Manager
Huntsville Toyota
03.2021 - Current
- Responded to internet inquiries and phone calls in timely matter.
- Increased sales and customer satisfaction through personalized servicing.
- Provided superior and individualized customer service.
- Kept detailed records of sales and contracts.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Managed accounts to retain existing relationships and grow share of business.
Sales Consultant
Bayway Auto Group
09.2020 - 03.2021
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maximized customer retention by resolving issues quickly.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
Sales Consultant
Texas Marine
03.2020 - 12.2020
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Consultant
Atkinson Toyota
06.2013 - 03.2020
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Answered telephone and email inquiries from potential customers.
- Prepared purchased vehicles and completed final delivery checks.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Responded to customer enquiries via telephone and email.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Developed strong rapport with customers and created positive impression of business.
Education
High School Diploma -
Centerville Jr-Sr High School
Centerville, TX06.2005
Skills
- Sales Techniques
- Appointment Scheduling
- Inbound Call Management
- Account Development
- Lead Prospecting
- Cold Calling
- Negotiation
- Customer Education
- Customer Relationship Management (CRM)
- Verbal and Written Communication
- Expectation Setting
Timeline
Internet Sales Manager
Huntsville Toyota
03.2021 - Current
Sales Consultant
Bayway Auto Group
09.2020 - 03.2021
Sales Consultant
Texas Marine
03.2020 - 12.2020
Sales Consultant
Atkinson Toyota
06.2013 - 03.2020
High School Diploma -
Centerville Jr-Sr High School
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