Hi, I’m
Steven McCleney
Huntsville,TX
Summary
Energetic and enthusiastic automotive sales professional with a strong passion for building a long-term sales career in the industry. Known for being friendly, outgoing, and adaptable. Thrives in a team environment and excels at collaborating with others to achieve common goals. Proven track record of delivering exceptional customer service and exceeding sales targets. Dedicated to providing an outstanding experience for every client.
Overview
12
years of professional experience
Work History
King Insurance Solutions LLC
Licensed Insurance Agent
09.2024 - 01.2025
Huntsville Toyota
Internet Sales Manager
03.2021 - 09.2024
Job overview
- Responded to internet inquiries and phone calls in timely matter.
- Increased sales and customer satisfaction through personalized servicing.
- Provided superior and individualized customer service.
- Kept detailed records of sales and contracts.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Managed accounts to retain existing relationships and grow share of business.
Bayway Auto Group
Sales Consultant
09.2020 - 03.2021
Job overview
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maximized customer retention by resolving issues quickly.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
Texas Marine
Sales Consultant
03.2020 - 12.2020
Job overview
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Atkinson Toyota
Sales Consultant
06.2013 - 03.2020
Job overview
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Answered telephone and email inquiries from potential customers.
- Prepared purchased vehicles and completed final delivery checks.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Responded to customer enquiries via telephone and email.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Developed strong rapport with customers and created positive impression of business.
Education
Centerville Jr-Sr High SchoolCenterville, TX
High School Diploma
06.2005
Skills
- Sales Techniques
- Appointment Scheduling
- Inbound Call Management
- Account Development
- Lead Prospecting
- Cold Calling
- Negotiation
- Customer Education
- Customer Relationship Management (CRM)
- Verbal and Written Communication
- Expectation Setting
Timeline
Licensed Insurance Agent
King Insurance Solutions LLC
09.2024 - 01.2025
Internet Sales Manager
Huntsville Toyota
03.2021 - 09.2024
Sales Consultant
Bayway Auto Group
09.2020 - 03.2021
Sales Consultant
Texas Marine
03.2020 - 12.2020
Sales Consultant
Atkinson Toyota
06.2013 - 03.2020
Centerville Jr-Sr High School
High School Diploma
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