Steven McCracken
Williamston,NC
Summary
Highly effective at keeping facilities running smoothly with skilled diagnostics, troubleshooting and problem-solving abilities. Organized, hardworking and proactive in correcting issues early. Excellent written and verbal communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Facilities Maintenance Technician
Pecheles Automotive Group
10.2021 - Current
- Performed scheduled maintenance on electrical, plumbing and HVAC systems.
- Completed troubleshooting and diagnostic procedures to diagnose problems with equipment and systems.
- Worked quickly on emergency requests in order to minimize disruptions to operations.
- Inspected buildings, grounds and equipment for unsafe or malfunctioning conditions.
- Carried out building updates such as painting surfaces, replacing fixtures and reorganizing rooms.
- Organized and maintained inventory of spare parts and equipment consumables.
- Used standard housekeeping equipment, tools and supplies to accomplish basic cleaning.
- Maintained facility to foster clean environment free from litter, dust and pollutants.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Disassembled broken, defective and worn out equipment to aid with repairs.
Estimator
Superior Concrete Of Nc
04.2021 - 10.2021
- Analyzed buildings to prepare estimates for concrete work.
- Delivered comprehensive bid proposals for concrete projects and gained client approval on costs.
- Collected historical cost data to estimate costs for current or future products.
- Analyzed designs and performed accurate cost analysis.
- Prepared material orders to complete projects on time and within budget.
- Analyzed and calculated field measurements, survey plans and plot plans to create proposals and process work orders.
Service Lane Manager
Pecheles Toyota
04.2016 - 04.2021
- Parked customer vehicles.
- Shuttle service customers to and from their desired locations.
- Maintained service lane cleanliness.
- Checked in and inspected all new inventory.
- Provided optimal customer service.
Sales Associate
Advanced Auto Parts
05.2014 - 02.2015
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
Computer Service Technician
Office Depot Inc
09.2010 - 04.2011
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Ground Crew Worker
Mitchell Tree And Stump Service
09.2006 - 09.2008
- Trimmed greenery, shrubs and hedges to maintain uniform appearance.
- Organized materials, tools and equipment to supply team members.
- Used shears, pruners and chainsaws to prune and trim hedges and shrubs.
- Prepped trimming tools by sharpening shears, grinders and saw teeth.
- Interpreted job site supervisor's orders and technical documentation to complete accurate work.
- Limbed and pruned variety of tree species.
- Removed dead and excess branches from trees.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Sales Associate
Lowes Home Improvement Warehouse
03.2006 - 09.2006
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Loaded and unloaded merchandise using ladder and pallet jack.
3rd Class Petty Officer
US Navy Seabees
09.1999 - 09.2004
- Handled administrative requirements, maintained records and submitted operational reports.
- Oversaw teams planning, implementing and realigning field and base operational strategies.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Managed all aspects of administrative and personnel needs of ground supply operations.
- Construction of buildings and camps at homeport and overseas.
- Worked as a team with other service members.
- Gained a broad knowledge of building materials and tools.
Education
Associate of Science - Automotive Technology
Beaufort County Community College
Washington, NC06.2015
Associate of Arts - General Studies
Beaufort County Community College
Washington, NC06.2015
High School Diploma -
Brooke Point High School
Stafford, VA06.1999
Skills
- Janitorial Duties
- Detailed Instruction
- Protect Critical Components
- Customer Satisfaction
- Safety Compliance
- Daily Progress Reports
- Critical Thinking
- Routine Inspections
- Facility Upkeep
- Preventive Maintenance
- Customer Relations
- Physical Site Security
Timeline
Facilities Maintenance Technician
Pecheles Automotive Group
10.2021 - Current
Estimator
Superior Concrete Of Nc
04.2021 - 10.2021
Service Lane Manager
Pecheles Toyota
04.2016 - 04.2021
Sales Associate
Advanced Auto Parts
05.2014 - 02.2015
Computer Service Technician
Office Depot Inc
09.2010 - 04.2011
Ground Crew Worker
Mitchell Tree And Stump Service
09.2006 - 09.2008
Sales Associate
Lowes Home Improvement Warehouse
03.2006 - 09.2006
3rd Class Petty Officer
US Navy Seabees
09.1999 - 09.2004
Associate of Science - Automotive Technology
Beaufort County Community College
Associate of Arts - General Studies
Beaufort County Community College
High School Diploma -
Brooke Point High School
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