STEVEN MCFALL
Hamilton,OH
Summary
Highly accomplished professional experienced in residential and commercial property management. Adept at managing a portfolio of properties, developing sound business plans, and delivering exceptional customer service. Experienced in working with teams and clients. Strong computer skills and understanding. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
6
6
years of professional experience
Work History
Property Manager / General Contractor
Woodard Development
01.2023 - Current
- Provided customer service support by responding promptly to inquiries or requests from tenants
- Implemented proactive strategies for property maintenance, repairs, and improvements
- Maintained accurate records of material costs, labor hours worked and job progress
- Collaborated with other crew members to complete tasks in an effective manner; worked both independently and as part of a team
- Worked collaboratively with teams of other general contractors.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Amazon Delivery Driver
Transworld Delivery
06.2022 - 02.2023
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity
- Managed multiple tasks simultaneously while delivering goods within specified time frames
- Worked closely with supervisors and other members of the team to ensure smooth workflow processes.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
Wheel Technician
HyperSport Automotive
02.2022 - 06.2022
- Performed routine maintenance checks on wheels, including inspecting for wear and tear
- Communicated effectively with co-workers regarding job status updates
- Repaired damaged wheels, such as bent or cracked rims, using welding equipment and other tools
- Upheld high-quality standards with meticulous attention to detail during every stage of the wheel repair process, ensuring optimal results for clients'' vehicles.
Retail Associate
Aquarium Artisans
10.2020 - 02.2022
- Responded to questions from patrons and provided information about animals, such as behavior, habitat, breeding habits, and facility activities
- Capable of recommending suitable products to enhance the aesthetic appearance of an aquarium
- Adept at providing guidance on how to maintain healthy freshwater and saltwater environments through proper nutrition and husbandry practices.
Landscaper
Service First
04.2020 - 09.2020
- Operated a variety of equipment including mowers, tractors, edgers, blowers, trimmers, hedge clippers, aerators and sprayers
- Demonstrated excellent communication skills when interacting with clients, colleagues and supervisors
- Effectively managed large-scale landscaping projects, ensuring quality results and customer satisfaction.
Groundskeeper
Vora Technology Park
06.2018 - 01.2020
- Cared for established lawns by mulching, aerating and trimming, or edging around flower beds and walkways
- Collaborated with co-workers on new ideas for improving the appearance of grounds
- Removed unwanted or unhealthy plants and downed limbs from property
- Moved waste paper and other trash from premises to designated area
- Communicated effectively with supervisors about project progress updates or concerns that arose during work hours
- Developed innovative solutions for difficult problems encountered during projects.
Sales Associate
Kohl's
10.2018 - 01.2019
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Assisted with training and mentoring new team members.
Education
High School Diploma -
Hamilton High school
Business Administration -
University of Cincinnati Blue Ash College
Technical Support Certificate -
Google Coursera
07.2024
Skills
- Customer service
- Problem-solving
- Staff Management
- Maintenance Scheduling
- Time Management
- Team Leadership
- Analytical Thinking
- Computer Proficiency
- Teamwork and Collaboration
- Property Management
- Customer service-focused
- Machine learning concepts
- Online Collaboration Tools
- Virtualization Technologies
Accomplishments
Hamilton High GMC First Team all academic
Awards
Transworld Dispatch driver of the month December of 2022
Timeline
Property Manager / General Contractor
Woodard Development
01.2023 - Current
Amazon Delivery Driver
Transworld Delivery
06.2022 - 02.2023
Wheel Technician
HyperSport Automotive
02.2022 - 06.2022
Retail Associate
Aquarium Artisans
10.2020 - 02.2022
Landscaper
Service First
04.2020 - 09.2020
Sales Associate
Kohl's
10.2018 - 01.2019
Groundskeeper
Vora Technology Park
06.2018 - 01.2020
High School Diploma -
Hamilton High school
Business Administration -
University of Cincinnati Blue Ash College
Technical Support Certificate -
Google Coursera