Steven McNeill
Lumberton,NC
Summary
Accomplished business leader with a proven track record at S+M Construction, enhancing customer satisfaction and streamlining operations for increased efficiency. Expert in small business operations and relationship building, demonstrated through significant repeat business and referrals. Skilled in verbal and written communication, consistently achieving project deadlines with high-quality standards.
Overview
33
33
years of professional experience
Work History
Owner
S+M Construction
01.2014 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Effectively managed multiple concurrent projects while maintaining strict deadlines and high-quality standards.
- Maximized project outcomes by implementing creative design solutions tailored to clients'' specific needs and preferences.
- Increased project efficiency by effectively managing subcontractors and ensuring timely completion of tasks.
Manager
Sun Do Stores
01.2012 - 01.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Supervisor
Buckeye
01.1998 - 01.2012
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Lead
Crestline Homes
01.1992 - 01.1998
- Boosted lead generation with targeted content creation and distribution across multiple channels.
- Established a consistent brand voice across all touchpoints, enhancing overall recognition in target markets.
- Enhanced customer engagement through the development of personalized email marketing campaigns.
- Onboarded new team members and coached personnel in marketing tasks.
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Timeline
Owner
S+M Construction
01.2014 - Current
Manager
Sun Do Stores
01.2012 - 01.2015
Supervisor
Buckeye
01.1998 - 01.2012
Lead
Crestline Homes
01.1992 - 01.1998
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