Steven Melendez
Woodside,NY
Summary
Detail-oriented sports operations professional with a solid background in live-event coordination and ticket operations. Proven ability to resolve time-sensitive issues and maintain accurate records in fast-paced environments. Educational foundation in Communications and Sports Management enhances understanding of sports media and organizational dynamics.
Overview
19
19
years of professional experience
Work History
Game Day Operations Staff Member
New York Empire
Mount Vernon, New York
06.2026 - Current
- Prepared sideline equipment, field signage, and event areas to ensure visibility and safety for players and fans.
- Adapted to changing game-day requirements and coordinated with event personnel to fulfill operational needs efficiently.
- Coordinate game-day logistics for professional sporting events, ensuring smooth execution and operational efficiency.
- Monitored fan entry points and directed guests to seating sections to maintain organized crowd flow and enhance spectator experience.
Assistant General Manager
NBA Store
Manhattan, New York
08.2024 - Current
- Train and supervise associates on customer service, basketball merchandise knowledge, and operational policies.
- Coordinate daily sales floor, stockroom, inventory, and opening procedures to maintain product availability.
- Process custom merchandise orders, including basketball jerseys, T-shirts, and caps.
- Manage competing operational priorities while maintaining accuracy and customer service standards.
- Support team performance through effective communication, organization, and staff development.
Ticket Operations Assistant
New York Giants
East Rutherford, New Jersey
08.2017 - Current
- Assist single-game and season ticket holders with the Giants' mobile ticketing application, improving access and user experience.
- Troubleshoot ticket access issues involving Ticketmaster, SeatGeek, and Gametime platforms.
- Resolve time-sensitive ticketing problems during high-volume game-day operations.
- Assist fans with mobile ticket management, account access, and event entry questions.
- Maintain accuracy and efficiency while managing multiple inquiries during live sporting events.
Assistant Manager, Sports Ticketing
BSE Global
Brooklyn, New York
01.2023 - 06.2023
- Maintained accurate sales transaction records using point-of-sale systems.
- Monitored box office activity and resolved patron service and ticketing issues.
- Managed customer inquiries and complaints while maintaining efficient ticketing operations.
- Prepared operational reports for management regarding venue activity and guest concerns.
- Supported daily box office functions in a fast-paced professional sports and entertainment environment.
Air Export Specialist
Quick International Courier
Jamaica, New York
11.2018 - 12.2022
- Processed and confirmed domestic and international airline cargo bookings.
- Ensured compliance with import and export regulations while maintaining accurate shipment documentation.
- Monitored shipment status and provided timely updates to clients and service partners.
- Coordinated special deliveries and resolved shipment delays to maintain delivery schedules.
- Managed multiple time-sensitive shipments while maintaining attention to detail and operational accuracy.
Box Office Assistant
New York Redbulls
Harrison, New Jersey
02.2016 - 11.2022
- Processed cash and credit card transactions while ensuring accurate payment reconciliation.
- Supported high-volume box office operations during peak attendance and late match-day rushes.
- Verified and updated season ticket accounts and patron information.
- Assisted fans with ticketing questions and account-related issues.
- Maintained efficient service and transaction accuracy during busy live sporting events.
Sports Fan Fest Staff
New York Mets
Flushing, New York
04.2016 - 10.2016
- Set up, operated, and dismantled interactive attractions during professional baseball game-day events.
- Managed fan engagement stations, including pitching machines, wiffle ball activities, video game kiosks, Mr. Met appearances, and dunk tank attractions.
- Supported event logistics and maintained organized operations across multiple fan engagement areas.
Newsroom Intern
SNY
Manhattan, New York
01.2012 - 05.2012
- Monitored sports news wires and breaking sports stories to keep newsroom editors informed of developing events.
- Researched sports stories and assisted producers with daily news coverage preparation.
- Documented New York Mets spring training games and press conferences.
- Collaborated with producers to develop headlines and draft scripts for live studio and digital segments.
- Organized footage and newsroom materials for Avid editing and production workflows.
Athletic Department Assistant
Dowling College
Shirley, New York
03.2008 - 05.2011
- Served as equipment manager for women's basketball and men's soccer teams for two seasons.
- Supported athletic event logistics, equipment preparation, and game-day operations.
- Coordinated game-day promotions for women's soccer and men's basketball to increase fan engagement.
- Represented the college mascot at sporting events, welcome weekends, tournaments, and campus activities.
Education
Bachelor of Arts - Communications
Dowling College
Oakdale, NYSkills
- Professional Sports Operations
- Event coordination
- Logistics coordination
- Ticketing systems
- Recordkeeping accuracy
- Data reporting
- Problem resolution
- Customer experience
- Sports Industry Knowledge
- Team collaboration
- Communication skills
- News monitoring
Timeline
Game Day Operations Staff Member
New York Empire
06.2026 - Current
Assistant General Manager
NBA Store
08.2024 - Current
Assistant Manager, Sports Ticketing
BSE Global
01.2023 - 06.2023
Air Export Specialist
Quick International Courier
11.2018 - 12.2022
Ticket Operations Assistant
New York Giants
08.2017 - Current
Sports Fan Fest Staff
New York Mets
04.2016 - 10.2016
Box Office Assistant
New York Redbulls
02.2016 - 11.2022
Newsroom Intern
SNY
01.2012 - 05.2012
Athletic Department Assistant
Dowling College
03.2008 - 05.2011
Bachelor of Arts - Communications
Dowling College