Work History
Skills
Volunteer work
Accomplishments
Education
Timeline
Generic

Steven Melton

Operation Manager
Hockessin,DE

Work History

Operations Manager

Saienni Stairs
Newark, DE
02.2021 - Current
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Applied effective time management techniques to meet tight deadlines.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Identified issues, analyzed information and provided solutions to problems.
  • Paid attention to detail while completing assignments.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Strengthened communication skills through regular interactions with others.
  • Excellent communication skills, both verbal and written.

Supervisor

The Home Depot Inc
Newark, DE
01.2009 - 03.2021
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Devised processes to boost long-term business success and increase profit levels.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Analyzed and reported on key performance metrics to senior management.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.

Manager

Stereo One Inc
Memphis, TN
01.2001 - 03.2008
  • Developed and implemented strategies to maximize customer satisfaction.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Developed and maintained relationships with external vendors and suppliers.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Increased profit by streamlining operations.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Devised processes to boost long-term business success and increase profit levels.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Skills

  • Delegation
  • Inventory management
  • Employee reviews
  • Planning and Coordination
  • Decision-Making
  • Multitasking Abilities
  • Staff training/development
  • Coaching and mentoring
  • Negotiation
  • Policies and procedures
  • Sales and marketing
  • Strategic planning
  • Staff Management
  • Creative merchandising
  • Team Building
  • PPE Compliance
  • Priority management

Volunteer work

On my off time, I volunteer with a non profit charity organization called The 501st legion. A screen accurate costuming group that brings Star Wars characters to life for our community, hospitals, schools, etc. The 501st raises money for many charities such as Make A Wish. It's very rewarding to counter life stress by participating to create smiles in the community

Accomplishments

Over the years at Home Depot, I received several recognitions of excellent employee service

Education

Vicksburg High School
Vicksburg, MS
09.1992 - 05.1995

Timeline

Operations Manager

Saienni Stairs
02.2021 - Current

Supervisor

The Home Depot Inc
01.2009 - 03.2021

Manager

Stereo One Inc
01.2001 - 03.2008

Vicksburg High School
09.1992 - 05.1995

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Steven MeltonOperation Manager