Steven Mendes
Overview
1
1
year of professional experience
Work History
Guest Services//Concierge//Corporate Sales
Residence Inn By Marriott
Wilmette
06.2024 - Current
- Provide exceptional guest service by managing check-in/check-out processes, ensuring a seamless, and welcoming experience.
- Handle front desk operations, including answering calls, making and modifying reservations, and addressing guest inquiries to maximize occupancy and revenue.
- Deliver personalized concierge services by recommending restaurants, retail locations, and local attractions, enhancing the overall guest experience.
- Act as a brand ambassador by promoting hotel amenities and services, contributing to increased guest satisfaction and repeat business.
- Develop strong relationships with corporate guests and long-term visitors, identifying potential business opportunities for corporate accounts.
- Collaborate with hotel management to introduce and expand new corporate accounts, increasing the hotel’s business clientele.
- Assist in sales efforts by providing insights on guest preferences, feedback, and local demand trends to optimize marketing strategies.
- Ensure compliance with Marriott brand standards and company policies to maintain operational excellence and guest satisfaction.
- Manage guest concerns effectively, resolving issues promptly to maintain high levels of customer loyalty and positive online reviews.
Management Director
Mindful Philanthropy
- Company Overview: An independent and innovative consultancy with a focus on Donor stewardship and prospecting engagement, Corporate and Strategic partnership development, Board development and recruitment, Campaign creation and advisory services, creative marketing, CRM and technology experience that are results driven for today's Philanthropy
- Recent engagements include: Curator/Director of the Sklare Sculpture Collection, Chicago History Museum, Chicago Exchange Museum, Sinai Health Systems, Highland Park Art Center
- An independent and innovative consultancy with a focus on Donor stewardship and prospecting engagement, Corporate and Strategic partnership development, Board development and recruitment, Campaign creation and advisory services, creative marketing, CRM and technology experience that are results driven for today's Philanthropy
Chicago Director
Israel Cancer Research Fund
- Proven track record of cultivation of High/Highest Level Donor Stewardship and created Prospect Development Program through face-to-face meetings and specialized Affinity programming
- High conversion rate of Prospects to Donors using creative prospecting tools
- Created Fundraising Programs and Educational Events that resulted in 40% increase in new/additional dollars for the annual Campaign
- Successfully created/executed a new type of event/programming that was low cost/high yield
- Successfully grew and assisted in the re-organization of the local Leadership Board into more robust and more focused sub-committees to achieve a higher yielding local Campaign
- Assisted with our Young Leadership group to produce higher yielding and events through the establishment of Corporate Sponsorship outreach
- Skilled in leading a Regional Professional Staff Team to accomplish Campaign Goals
Chicago Area Director
The Birthright Israel Foundation
- Proven track record of cultivation of High Level Donor Stewardship and created Prospect Development Program
- High conversion rate of Prospects to Donors
- Created Fundraising Programs and Educational Events that resulted in 40% increase in new/additional dollars for the annual Campaign
- Successfully created/executed a new type of event/programming that was low cost/high yield
- Skilled in working with a Regional Team to accomplish Campaign Goals
Founding Board Member
Chicagoland Entrepreneurial Center
- Responsible for creating relationships with new Corporate Sponsors
- Recruited new Board Members from Trading, Real Estate and Tech Industries
- Created a White Paper with Kellogg School of Management on the 'Trading Industry's Effect on the Chicago Economy' that was presented at the Chicago Mercantile Exchange
Vice President Business Development for Financial Futures and Options
TJM Investments LLC
- Identified and Created New Clearing and Execution Relationships with Institutional, Hedge Fund, Family Office and High Frequency Professional Trading Groups
- Raised profile of firm and business line generating additional revenues through personal contacts and thought leadership initiatives and strategies
- Created and assisted in implementing culture building enhancements such as Foodies, Wellness Programming, and Glencoe Grand Pri
Co-Founder and Co-Managing Director
Paramount Financial Co.
- Started with 2 clients, built reputation, and established this clearing firm at CME as the one the most active in the industry
- Sold company with almost 200 diversified clients in 1996 to Spear, Leeds, and Kellogg/Goldman Sachs
Founder and Managing Director
SRG Financial Corp
- Developed Institutional Order Execution Group on Floor of Chicago Mercantile Exchange initially handling 90 day Treasury Bill Contracts
- Expanded into S+P 500 and all months of Eurodollar Futures Pits
- Key Clientele were Goldman Sachs, Barclays Bank, Cantor Fitzgerald, Sanwa Bank, Salomon Brothers, CSFB, Dean Witter, Citibank and others
- Handled all Management, Customer Relations, Business Development, HR, Strategic Initiatives, Exchange and Banking matters
Founder and Managing Member
SoGO Partners
- Conceptualized and developed a multi-tiered and wireless Technology Park in Chicago's West Loop
- Developed approximately 220,000 square feet of space within a dormant Planned Manufacturing District
- Negotiated for and funded procurement of all properties
- Self-managed all properties
- Handled daily Management, Leasing and Branding/Marketing/PR addressing all Service, Labor and City issues
- Re-conceptualized SoGO as a Creative Arts Destination to house production studios, art galleries, live performance theatre, transportation logistics firms, and to exhibit various movies and fashion photography
- Sponsored an exhibit 'DISRUPTED VISION' Art Show for Chicago Artists
- Sponsored 'Tech Street' in partnership with City of Chicago to showcase over 300 local Tech Firms at Street Festival within SoGO
Education
BS - Finance
University of Illinois
Champaign-Urbana, IL01.1978
Certificate - Non-Profit Executive Education
Northwestern University/Kellogg
Skills
- Communication
- Writing
- Management
- Presentation
- Research & Analysis
- Client Services
- Finance
- Corporate Sponsorship
- Excel
- Microsoft Word
- Salesforce
- DonorPerfect
- Raiser Edge
- Tresorit
- AppFolio
References
Available upon request
Timeline
Guest Services//Concierge//Corporate Sales
Residence Inn By Marriott
06.2024 - Current
Management Director
Mindful Philanthropy
Chicago Director
Israel Cancer Research Fund
Chicago Area Director
The Birthright Israel Foundation
Founding Board Member
Chicagoland Entrepreneurial Center
Vice President Business Development for Financial Futures and Options
TJM Investments LLC
Co-Founder and Co-Managing Director
Paramount Financial Co.
Founder and Managing Director
SRG Financial Corp
Founder and Managing Member
SoGO Partners
BS - Finance
University of Illinois
Certificate - Non-Profit Executive Education
Northwestern University/Kellogg
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