Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Steven Michaca

NYC Metropolitan Area

Summary

Information Technology professional seeking a challenging position to leverage my skills and abilities to drive professional growth while fostering resourcefulness and innovation. Performance-driven, detail-oriented, and deeply committed to enhancing both technical expertise and problem-solving skills within the IT field.

Overview

6
6
years of professional experience

Work History

Data Entry Specialist

World Shipping America
10.2021 - Current
  • Develop and manage information to support corporate decision-making
  • Develop reports and analysis via Microsoft Excel and Google Sheets
  • Provide quality assurance of imported data
  • Train end-users on new reports and dashboards
  • Additional responsibilities include IT-related: Diagnose, troubleshoot, and resolve on-site hardware and software issues (including computer, printing, and phone systems)
  • Document daily equipment and software problems
  • Set up end user systems, profiles, and Outlook
  • Assist in managing hardware inventory.

Sales Lead

Express
07.2018 - 10.2021
  • Focused customer service/sales representatives to consistently meet and exceed departmental metrics
  • Drive strong performance management in the team through clear expectations, performance appraisals, and feedback.

Education

Bachelor of Science in Computer Information Technology -

WILLIAM PATERSON UNIVERSITY
Wayne, NJ
12.2023

Skills

  • Coding & Programming Languages: C, HTML, Java, Python, and SQL
  • Software: Dropbox, Box, Zoom, WebX, Microsoft Office Suite, and Slack
  • Operating Systems: Windows, Mac OS, and Linux
  • Core Skills: Leadership, Analytical, Goal Driven, Multitasking, and Time Management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Data Entry Specialist

World Shipping America
10.2021 - Current

Sales Lead

Express
07.2018 - 10.2021

Bachelor of Science in Computer Information Technology -

WILLIAM PATERSON UNIVERSITY

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Steven Michaca