Steven Miller
Warminster,PA
Summary
Capable Device Support Specialist with 8 years' experience in supporting a wide verity of devices and their users. Responsible for closing tickets, assigning work, and managing owns workflow. Confident and passionate problem solver who understands that user success is our success.
Overview
7
7
years of professional experience
Work History
Device Support Specialist
WCG
Princeton, NJ
03.2022 - 01.2024
- Administered the AirWatch MDM system and Kace Systems Management, overseeing the deployment, configuration, and maintenance of mobile devices.
- Supported Windows and Android devices by deploying and updating payloads, adding and removing apps, remoting in and troubleshooting, locking and unlocking, wiping and re-enrolling.
- Collaborated with cross-functional teams to ensure proper configuration and deployment of new validated devices.
- Deployed and removed validated work environments for clinicians and testers devices
- Maintained inventory at home location
- Used FedEx for sending and receiving equipment
IT SUPPORT SPECIALIST
Burlington Stores, Inc.
Burlington, NJ
04.2021 - 02.2024
- Was promoted from contractor to permanent
- Provided technical support for four warehouses and 3 office locations both remotely and onsite
- Assisted On-site, field, and work-from-home users via email and/or phone
- Configured switch vlans when deploying or moving devices
- Used Airwatch to setup, maintain, push software, and troubleshoot iPhones and iPads
- Troubleshoot, maintained and set up Zebra label printers and paper printers
- Contributed towards Daniels Way PC refresh project by rapidly installing several machines while maintaining documentation
- Processed terminated employee equipment, created documentation on the process then handed the responsibility down to assistant
- Deployed Windows using MDT
- Used BigFix to troubleshoot and push software/base lines
- Enforced IT ticket submission process with warehouse managers and devolved an effect method for submitting, altering, and identification of issues.
TRT TECHNICIAN
IT Solutions Consulting Inc
Fort Washington, PA
02.2020 - 04.2021
- Managed high levels of call flow from both in office and remote closing approximately 5-15 ConnectWise tickets per day
- Reset passwords and managed user groups in Active Directory
- Responsible for monitoring automated alerts on rotating schedule
- Deployed Windows using pre-made Windows image for new machines
- Used Kaseya to push patches for new machines
- Investigated and corrected problems with printers, copiers and other peripheral devices both internal and for clients
- Created checklists and step-by-step guides for team
- Removed malware, ransomware and other threats from laptops and desktop systems
- Logged time into time sheets on daily basis.
IT HELP DESK TECHNICIAN
Montgomery County Community College
Blue Bell, PA
12.2016 - 01.2020
- Managed 15+ trouble calls a day and responded to classroom emergencies
- Used Bomgar to remote into user's workstations and cellphones
- Installed cabling and access points during renovations
- Deployed office desktops/laptops for new building
- Imaged and deployed desktop/laptops for 30+ computer labs during summer
- Reviewed and created knowledge base articles for both internal and external use
- Installed and configured printers and scanners for both network and personal use
- Assisted in IT Workstation expansion project
- Provided IT support for off site locations.
Education
Certificate of Completion - CNA - Computer Network Administration
Eastern Center For Arts And Technology
06.2015
Associate of Science - Information Technology
MONTGOMERY COUNTY COMMUNITY COLLEGE
Skills
- Proficient with Windows 7, 81 and 10
- Proficient with Dell, Acer, Lenovo, HP, Oki Data and Zebra machines
- Microsoft Office 365
- Active Directory
- Exchange Admin Center
- Windows Server Manager
- Zebra setup Utilities
- Can work remotely and on site
- Service Manager ticketing system
- ConnectWise ticketing system
- ServiceNow ticketing system
- RDS
- Mimecast
- Kaseya
- Desktop deployment and re-imaging
- Team Training
- Configuring switches
- Print servers
- AirWatch
- BigFix
- Jira ticketing system
- Kace Systems Management
- LogMeIn Remote access
- SecureDocs
Timeline
Device Support Specialist
WCG
03.2022 - 01.2024
IT SUPPORT SPECIALIST
Burlington Stores, Inc.
04.2021 - 02.2024
TRT TECHNICIAN
IT Solutions Consulting Inc
02.2020 - 04.2021
IT HELP DESK TECHNICIAN
Montgomery County Community College
12.2016 - 01.2020
Certificate of Completion - CNA - Computer Network Administration
Eastern Center For Arts And Technology
Associate of Science - Information Technology
MONTGOMERY COUNTY COMMUNITY COLLEGE
Similar Profiles
Heather EnglandHeather England
Vice President, Technology Delivery at WCGVice President, Technology Delivery at WCG
Corey ChristenCorey Christen
Vice President, Delivery at WCGVice President, Delivery at WCG
Brett ReidBrett Reid
Neurocognitive Clinician at WCG Clinical Services/VeraSciNeurocognitive Clinician at WCG Clinical Services/VeraSci
Britney MurphyBritney Murphy
Licensed Practical Nurse at Pedia ManorLicensed Practical Nurse at Pedia Manor
William T. Buel IIIWilliam T. Buel III
President and Pastor at TOP Ministries Church Inc.President and Pastor at TOP Ministries Church Inc.