Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

STEVEN MILLER

Houston,TX

Summary

Dynamic Switching Operations Supervisor with a proven track record at PSC Group, excelling in leadership and problem-solving. Expert in quality management and relationship building, I successfully led a team of 50 to exceed production targets while enhancing customer satisfaction through effective communication and operational efficiency.

Overview

17
17
years of professional experience

Work History

Switch Technician

Cmc Railroad
Dayton, TX
02.2008 - 05.2011
  • Assisted in the safe operation of trains, checked for proper equipment and ensured compliance with Federal Railroad Administration regulations.
  • Performed yard switching operations as needed to ensure efficient movement of cars within yards.
  • Inspected locomotives prior to departure ensuring they are in good working condition per FRA standards.
  • Conducted inspections of railcars for defects and reported any issues to management.

Switch Leadman

Rescar
Baytown, TX
05.2011 - 07.2014
  • Managed a team of 8 workers to complete tasks in an efficient manner.
  • Inspected locomotives prior to departure ensuring they are in good working condition per FRA standards.
  • Conducted regular safety meetings with crew members to ensure safe practices are being used during operations.
  • Conducted inspections of railcars for defects and reported any issues to management.

Railroad Yardmaster

Rescar
Baytown, TX
07.2014 - 12.2017
  • Directed the movement of rail cars to and from tracks, yards, sidings, and industrial spurs.
  • Created detailed reports on daily operational activities including track occupancy, car counts, engine assignments.
  • Utilized yard management computer systems to input shift data.
  • Observed yard traffic to determine track availability to accommodate inbound and outbound traffic.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Identified needs of customers promptly and efficiently.

Switching Operations Supervisor

PSC Group
Baytown, TX
12.2017 - 01.2025
  • Led team of 50 staff members to achieve and exceed production targets.
  • Coordinated resources and personnel for daily operational efficiency.
  • Established and enforced organizational standards to assure quality service.
  • Scheduled staff alongside supervisors and managers to enhance customer service delivery.
  • Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
  • Collaborated with management to gather data for planning activities and address work progress issues.
  • Developed standard operating procedure documents for various functions.
  • Developed strong relationships with customers through excellent customer service practices.

Education

High School Diploma -

New Caney High
New Caney, TX
05.2004

Skills

  • Critical Thinking
  • Reporting
  • Recruitment and Training
  • Coordinator
  • Relationship Building
  • Quality Management
  • Leadership
  • Customer relationship management
  • Problem solving

References

  • Juan Mejorado: 713-839-5207
  • John Medina: 281-620-4322
  • Daniel Gonzalez: 713-820-0972

Timeline

Switching Operations Supervisor

PSC Group
12.2017 - 01.2025

Railroad Yardmaster

Rescar
07.2014 - 12.2017

Switch Leadman

Rescar
05.2011 - 07.2014

Switch Technician

Cmc Railroad
02.2008 - 05.2011

High School Diploma -

New Caney High

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