Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Affiliations
References
Timeline
Generic

Steven Eric Mink

Henderson,NV

Summary

Proven leader in the gaming and marketing sectors, with a track record of enhancing player engagement and loyalty at Resorts World Las Vegas. Expert in poker management and promotions coordination, I excel in creating strategic marketing campaigns and fostering guest relations. My integrity and innovative approaches have significantly contributed to business growth and customer satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Poker Dual Rate Supervisor

Resorts World Las Vegas
Las Vegas, NV
01.2023 - Current
  • Compiled summary sheets for gaming events to record amounts wagered and paid for each shift.
  • Resolved customer complaints in a timely manner while providing exceptional customer service.
  • Assisted in training new dealers, ensuring accuracy in dealing procedures.
  • Observed tables closely to spot errors and irregularities.
  • Researched industry trends related to poker games and made recommendations accordingly.
  • Responded promptly to customer inquiries or concerns about games or services offered.
  • Coached employees on procedures, compliance requirements and performance strategies.
  • Maintained a friendly and professional demeanor while interacting with players, staff, and guests.
  • Evaluated employee performance regularly and provided constructive feedback for improvement.
  • Developed strategies to increase player engagement and loyalty.
  • Coordinated with other departments such as surveillance, finance, marketing.
  • Enforced house rules and regulations regarding gambling operations.
  • Performed daily inspections of gaming equipment to ensure it is functioning properly.
  • Notified security department of identified or suspected illegal play activities and player behaviors.
  • Balanced staffing by moving dealers between games and reorganizing flow to cover each table.
  • Moderated floor disputes to protect business assets and resolve customer service issues.
  • Provided customer service to resolve disputes or complaints.
  • Established and enforced banks and table limits for each game type.
  • Supervised staff to ensure they are adhering to company policies and procedures.
  • Evaluated dealer performance and provided feedback as needed.
  • Created detailed reports on shift activities for review by management.
  • Verified customer identification before allowing patrons to enter gaming areas.
  • Kept all games in compliance with casino and gaming standards.
  • Implemented promotional campaigns designed to attract new customers.
  • Stayed up to date on table inventories, player wins and losses and chip purchases to maintain security and efficiency.
  • Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
  • Maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.
  • Responded to emergency situation to provide fire protection and first-aid assistance.
  • Assisted in resolving any discrepancies between actual win, loss amounts versus theoretical win, loss calculations.
  • Converted currency into requested combinations of bills and coins for patrons.

Community Marketing Agent

Hilton Grand Vacations Club
Las Vegas, NV
09.2021 - 01.2023
  • Created graphical illustrations to share market research insights.
  • Maintained up-to-date knowledge of industry trends and best practices.
  • Managed all administrative tasks related to marketing projects.
  • Developed creative concepts for online advertisements, videos, print ads, radio spots.
  • Developed promotional materials such as flyers, brochures, newsletters.
  • Leveraged marketing data to forecast marketing campaign success and sales trends.
  • Assisted teams with aligning marketing strategies and objectives based on data-driven insights.
  • Collaborated with other departments on marketing initiatives and campaigns.
  • Identified potential markets and market segments with desired customers and gaps for optimum product demand.
  • Established relationships with local businesses, organizations, and influencers in order to promote brand visibility in the community.
  • Conducted market research to identify target audiences and their needs.
  • Organized promotional events to raise awareness of products and services within the community.
  • Coordinated with external vendors for advertising materials, sponsorships, and other activities related to marketing projects.
  • Assisted with budget planning for upcoming marketing campaigns.

Marketing Supervisor

Wyndham Vacation Ownership
Las Vegas, NV
07.2018 - 09.2021
  • Developed innovative strategies to reach target customers for products.
  • Monitored digital channels including website analytics and social media platforms.
  • Created and improved materials for marketing and branding strategies.
  • Coordinated activities between departments such as sales, design, research and development teams.
  • Implemented customer loyalty programs that increased repeat business.
  • Created content for websites, emails, blogs, press releases and other promotional materials.
  • Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
  • Evaluated marketing personnel and offered constructive feedback on ways to improve.
  • Created marketing policies and procedures, evaluating and revising to maximize team efforts.
  • Coordinated marketing events for showcasing product and service offerings.
  • Interviewed and hired talented individuals to add value to marketing team.
  • Prepared reports detailing progress against goals set by senior management team.
  • Developed and implemented marketing campaigns to increase customer engagement.
  • Recommended policy changes to improve marketing tactics and strategies.
  • Reviewed competitor's tactics and recommended changes accordingly.
  • Determined appropriate key performance indicators to measure success of projects.
  • Expanded personnel skill sets by mentoring marketing team both individually and in groups.
  • Coordinated promotions for marketing and customer events.
  • Collaborated with graphic designers in the creation of visuals used in print and digital advertising.
  • Established relationships with vendors, suppliers, ad agencies and media outlets.
  • Developed marketing strategies based on corporate objectives and market trends.
  • Conducted research to determine ideal markets for products and services.

Education

High School Diploma -

Anderson High School
Cincinnati, OH
06-2003

Skills

  • Rule enforcement
  • Promotions coordination
  • Stress tolerance
  • Policy compliance
  • Integrity and honesty
  • Game management
  • Poker expertise
  • Tournament organization
  • Player relations
  • Motivational skills
  • Training employees
  • Supporting promotions
  • Gaming regulations
  • Player development
  • Guest relations
  • Recordkeeping skills
  • Greeting guests
  • Casino management
  • Leading employees
  • Resolving complaints
  • Game rules
  • Policy enforcement

Languages

English
Professional

Certification

Nevada Gaming License

Nevada Real Estate License

Accomplishments

Marketing Agent of the month

Marketing supervisor of the month

World Series of Poker final table dealer

Math counts awards

Affiliations

recreational golfer

sports enthusiast

customer service

References

References available upon request.

Timeline

Poker Dual Rate Supervisor

Resorts World Las Vegas
01.2023 - Current

Community Marketing Agent

Hilton Grand Vacations Club
09.2021 - 01.2023

Marketing Supervisor

Wyndham Vacation Ownership
07.2018 - 09.2021

High School Diploma -

Anderson High School

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Steven Eric Mink