Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

STEVEN MISKIMON

Centennial,CO

Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

27
27
years of professional experience

Work History

Dispatcher, Billing Clerk

GPxpress
11.2023 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Traffic Monitoring
  • Customer Service
  • Billing Data Verification
  • Fee and Charge Computation
  • Schedule Management
  • Effective Communications
  • Billing and Invoicing
  • Route Planning and Adjustment
  • Service Coordination
  • Tracked changes in computer system to keep records current and accurate
  • Alerted personnel of road and weather hazards to minimize accidents and delays
  • Process and send invoices, answered customer invoice questions and resolved issues discovered during invoicing and collection process
  • Monitored past due accounts and pursued collections on outstanding invoices
  • Answered emails, confirming deliveries and printing alerts and delivery orders, confirming pick up alerts and printing Bills of lading, added additional instructions for drivers and other office staff and quoted charges to customers
  • Dispatched pick-ups, deliveries, reported delays, accidents or other traffic and transportation situations and determined locations and provided directions
  • Responded to customer questions regarding products, quoted rates for customers, advised availability delivered high level of service to customers
  • Rated, scanned shipments and maintained hard copy backup files
  • Monitored phone queue, supported emails and retrieved inbound support faxes
  • Freight handling (dims, weights and labeling) forklifts, pallet jacks and two wheelers
  • Managed station operations (supplies, timekeeping, expenditures, scheduling truck maintenance and rentals)

Routing Adminsitrator

Forward Air Final Mile
08.2023 - 11.2023
  • Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Enhanced internal communication by creating a centralized information hub accessible to all staff members.
  • Orchestrated relocation of office, ensuring smooth transition with minimal operational downtime.

Dispatcher, Billing Clerk

GPxpress
07.2015 - 07.2023
  • Traffic Monitoring
  • Customer Service
  • Billing Data Verification
  • Fee and Charge Computation
  • Schedule Management
  • Effective Communications
  • Billing and Invoicing
  • Route Planning and Adjustment
  • Service Coordination
  • Tracked changes in computer system to keep records current and accurate
  • Alerted personnel of road and weather hazards to minimize accidents and delays
  • Process and send invoices, answered customer invoice questions and resolved issues discovered during invoicing and collection process
  • Monitored past due accounts and pursued collections on outstanding invoices
  • Answered emails, confirming deliveries and printing alerts and delivery orders, confirming pick up alerts and printing Bills of lading, added additional instructions for drivers and other office staff and quoted charges to customers
  • Dispatched pick-ups, deliveries, reported delays, accidents or other traffic and transportation situations and determined locations and provided directions
  • Responded to customer questions regarding products, quoted rates for customers, advised availability delivered high level of service to customers
  • Rated, scanned shipments and maintained hard copy backup files
  • Monitored phone queue, supported emails and retrieved inbound support faxes
  • Freight handling (dims, weights and labeling) forklifts, pallet jacks and two wheelers
  • Managed station operations (supplies, timekeeping, expenditures, scheduling truck maintenance and rentals)

Acting Station Manager, Dispatch

Lykes Cartage
01.2015 - 07.2015
  • Company Overview: Contact: Derrick Page (512) 933-9060 sales@lykescartage.com
  • Traffic Monitoring
  • Customer Service
  • Billing Data Verification
  • Fee and Charge Computation
  • Schedule Management
  • Effective Communications
  • Billing and Invoicing
  • Route Planning and Adjustment
  • Service Coordination
  • Tracked changes in computer system to keep records current and accurate
  • Alerted personnel of road and weather hazards to minimize accidents and delays
  • Process and send invoices, answered customer invoice questions and resolved issues discovered during invoicing and collection process
  • Monitored past due accounts and pursued collections on outstanding invoices
  • Answered emails, confirming deliveries and printing alerts and delivery orders, confirming pick up alerts and printing Bills of lading, added additional instructions for drivers and other office staff and quoted charges to customers
  • Dispatched pick-ups, deliveries, reported delays, accidents or other traffic and transportation situations and determined locations and provided directions
  • Responded to customer questions regarding products, quoted rates for customers, advised availability delivered high level of service to customers
  • Rated, scanned shipments and maintained hard copy backup files
  • Monitored phone queue, supported emails and retrieved inbound support faxes
  • Freight handling (dims, weights and labeling) forklifts, pallet jacks and two wheelers
  • Managed station operations (supplies, timekeeping, expenditures, scheduling truck maintenance and rentals)
  • Contact: Derrick Page (512) 933-9060 sales@lykescartage.com

Router, Dispatch

Waste Management
10.2013 - 01.2015
  • Investigated and resolved customer complaints, questions regarding Trash pickup issues and set up off day pickups
  • Delivered high level of customer service to patrons using active listening and engagement skills
  • Advised personnel about accidents, weather conditions or other hazards
  • Scheduled roll off routes, adjusted charges and communicated rescheduled stops with customers
  • Helped with reorganizing residential pickup priorities with Route Manager, scheduled and dispatched courtesy stops

Dispatch, Freight Handler

Ceva Global Logistics/ Eagle Global logistics
01.1998 - 06.2012
  • Scanned and documented freights, assigned appropriate marking labels with identifying information, transported freights using forklifts and pallet jacks, used boards and pallets to stack freight at designated locations, inbound and outbound trucks
  • Inspected and recorded incoming and outgoing orders for count, inspected and reported or repaired damaged cargo
  • Supervised driver dispatching, route planning and vehicle tracking for over 30 drivers, answered customer requests with information about product availability, shipping information and status updates
  • Matched bills of lading and reconciled quantities to verify items shipped
  • Assisted in training new warehouse and dispatch employees

Education

Some College - Computer Science

University of Northern Colorado
Greeley, CO

Associate degree - Information Technology

Westwood College South
Denver, CO
01.2014

Skills

  • Delegating Work
  • Delivery Procedures
  • Account Collections
  • Billing Statement Management
  • Monitoring Field Personnel
  • Adjusting Routes
  • Invoice Documentation Management
  • Equipment Needs Assessment
  • Resource Coordination
  • Work Order Preparations
  • Data entry
  • Customer service
  • Active listening
  • Attention to detail
  • Dispatch software
  • Time management
  • Prioritizing calls
  • Customer relations
  • Route planning
  • Schedule coordination
  • Work order management
  • Dispatching field personnel
  • Traffic monitoring
  • Multitasking and organization
  • Team collaboration
  • Verbal and written communication
  • Map reading
  • Work order generation
  • Radio communication
  • Delivery procedures
  • Critical thinker
  • Coordinating urgent deliveries
  • Driver communication
  • Critical thinking
  • Microsoft office
  • Organizational skills
  • Teamwork and collaboration
  • Route planning and adjustment
  • Paperwork processing
  • Task prioritization
  • Verbal communication
  • Delegating work
  • Multitasking
  • Decision-making

References

  • Rod Bailey, (303) 506-4707,
  • Kellie McKinzie, (720) 837-5523
  • Robert Bronson, (303) 912-0489, bob@gpxpress.com

Timeline

Dispatcher, Billing Clerk

GPxpress
11.2023 - Current

Routing Adminsitrator

Forward Air Final Mile
08.2023 - 11.2023

Dispatcher, Billing Clerk

GPxpress
07.2015 - 07.2023

Acting Station Manager, Dispatch

Lykes Cartage
01.2015 - 07.2015

Router, Dispatch

Waste Management
10.2013 - 01.2015

Dispatch, Freight Handler

Ceva Global Logistics/ Eagle Global logistics
01.1998 - 06.2012

Associate degree - Information Technology

Westwood College South

Some College - Computer Science

University of Northern Colorado

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STEVEN MISKIMON