Summary
Overview
Work History
Education
Skills
Certification
Timeline
SalesManager

Steven Mitchell

Sales Manager
Texarkana,AR

Summary

I am a natural leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.

I am extremely organized and a dependable candidate successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals.

One of my best attributes is my time management. I make sure to set up a list of tasks I would like to complete each day and make sure that I leave myself enough time throughout the day to get those tasks done. I believe in setting myself up for success rather than failure.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Branch Team Lead (Assistant Manager)

Regions Bank
Texarkana, Texas
04.2019 - Current
  • Oversaw business and consumer transactions and practices to comply with regulations, bank policies, procedures and internal audit requirements.
  • Resolved or escalated customer and associate issues and counseled associates.
  • Maintained relationships with business and consumer partners to assist customers with complex financial needs.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Responsible for monthly reports in respect to the branch's overall cash handling.
  • Responsible for performing daily, weekly, monthly, and quarterly audits.
  • Performed weekly coaching sessions with all employees on an individual basis.
  • Follow up with current and potential clients in order to maintain and secure account relationships.
  • Responsible for meeting monthly, weekly, and quarterly goals and also responsible for making sure that my staff met them as well.

Assistant Manager

Walgreens
Texarkana, Texas
02.2006 - 04.2019
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Recruited, interviewed, and hired potential employees.
  • Planned and implemented monthly and quarterly store layout updates as directed by corporate.
  • Fostered a positive working environment for the staff as well as the customers.
  • Wrote, presented, and submitted yearly performance reviews for all front end employees.

Education

Bachelor of Arts - Sociology

Henderson State University
Arkadelphia, AR
05.2003

High School Diploma -

Ashdown High School
Ashdown, AR
05.2000

Skills

  • Prioritizing and Planning
  • Operational Reporting
  • Compliance Assessments
  • Customer Satisfaction
  • Proactive and Focused
  • Problem Anticipation and Resolution
  • Employee Training Oversight
  • Customer Accounts Management
  • Sales Support
  • Acquiring New Customers
  • Team Support
  • Product Recommendations

Certification

  • NMLS Certification ID #1849677
  • Texas Department of Life Insurance #2812433

Timeline

Branch Team Lead (Assistant Manager)

Regions Bank
04.2019 - Current

Assistant Manager

Walgreens
02.2006 - 04.2019

Bachelor of Arts - Sociology

Henderson State University

High School Diploma -

Ashdown High School

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Steven MitchellSales Manager