Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Steven Moinester

Phoenix,AZ

Summary

Dynamic operations leader with a proven track record at BASISed, driving operational excellence and enhancing customer service. Expert in budget development and team collaboration, I cultivated a high-performance culture that consistently delivered top survey results. Committed to continuous improvement, I effectively managed change and fostered employee engagement.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Head of Operations

BASISed - BASIS Phoenix Primary
06.2024 - 04.2025
  • Streamlined operational processes by identifying inefficiencies and implementing best practices.
  • Facilitated change management efforts, guiding teams through periods of transition.
  • Managed vendor relationships, negotiating contracts for maximum value and efficiency.
  • Developed comprehensive training programs for staff, enhancing team performance and skill sets.
  • Optimized customer service protocols, elevating customer satisfaction and loyalty through personalized service initiatives.
  • Fostered culture of continuous improvement, encouraging innovation and employee engagement.
  • Ensured compliance with industry regulations and company policies, mitigating potential risks.
  • Led cross-functional teams to achieve goals, fostering collaboration and communication.
  • Spearheaded cultural change that resulted in dramatic improvement in both employee and customer satisfaction.

Head of Operations

BASISed - BASIS Peoria Primary
04.2017 - 06.2024
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new school.
  • Built a high-performance culture through intentionality, training, and mentorship.
  • Developed reputation for the best run school in the BASIS network by consistently being under budget with the #1 survey results from both families and staff.
  • Managed crisis situations effectively by developing response plans in advance.
  • Empowered team leaders with autonomy in decision-making, fostering dynamic and responsive operational environment.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

MBA - Business Management

University of California, Los Angeles
Los Angeles, CA
03-2003

Master of Arts - Japanese Business And Industrial Structure

University of Hawaii At Manoa
Honolulu, HI
05-1993

Bachelor of Arts - Economics

SUNY At Binghamton
Binghamton, NY
05-1991

Skills

  • Operational excellence
  • Safety management
  • Payroll administration and timekeeping
  • Budget development
  • Customer service management
  • Human resources
  • Employee reviews
  • Hiring and onboarding
  • Revenue generation
  • Scheduling
  • Staff training/development
  • Teamwork and collaboration
  • Administrative management

Accomplishments

Latest job review scored 3.8 out of 4 overall with a 4.0 out of 4 for operational excellence. Best in the BASIS network of schools.

Children's book author, "Friend I Will Be".


Certification

CPR/AED

CPI - Crisis Prevention & Intervention

Timeline

Head of Operations

BASISed - BASIS Phoenix Primary
06.2024 - 04.2025

Head of Operations

BASISed - BASIS Peoria Primary
04.2017 - 06.2024

MBA - Business Management

University of California, Los Angeles

Master of Arts - Japanese Business And Industrial Structure

University of Hawaii At Manoa

Bachelor of Arts - Economics

SUNY At Binghamton

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Steven Moinester