Steven Mokrzycki
Virginia Beach,VA
Summary
Dynamic and detail-oriented lot associate with three years of experience in direct customer interaction and a proven track record of maintaining a safe and well-kept parking environment. Recognized for a strong work ethic and the ability to work independently while consistently achieving high productivity levels. Committed to delivering exceptional service and ensuring customer satisfaction through proactive problem-solving and effective communication. Eager to leverage skills in a challenging new role that values dedication and teamwork.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lot Associate
The Home Depot
05.2022 - Current
- Home Depot Lot Associate's primary duties include assisting customers with loading purchases into their vehicles and maintaining the store's entrance and parking lot.
- They are responsible for gathering shopping carts, keeping the area clean and free of trash, and acting as the first and last point of contact for customers.
- This role requires heavy lifting and customer service skills.
- Customer service: Assist customers with loading items into their vehicles and provide a welcoming first and last impression.
- Cart management: Collect and return shopping carts to the front of the store.
- Lot maintenance: Keep the parking lot and store entrances clean, safe, and well-organized by removing trash, blocking items, and ensuring enough carts are available.
- Safety: Act as a spotter for equipment operators and ensure that large orders are loaded and transported safely, following all safety precautions.
- Team support: Provide assistance to other associates as needed.
- Store support: Respond to radio calls for assistance and help with other tasks, such as picking and verifying orders for delivery or pickup.
- Physical ability: Must be able to handle heavy lifting, bending, squatting, and standing for extended periods.
- Customer service: Requires excellent communication and customer service skills.
- Safety conscious: A strong understanding of and adherence to safety policies is critical.
- Teamwork: Ability to work effectively with other associates.
- Time management: Ability to work efficiently and complete tasks in a timely manner.
Engineering Technicians II
City of Virginia Beach
12.2021 - Current
- Assist project managers by plotting topographical survey data and cross-sections to provide graphic presentations, prepare cost estimates, prepare detail sheets, and complete special project maps.
- Perform basic engineering calculations for proposed highway alignments, detail sheets, section sheets, summary sheets, profile and cross-section sheets, water consumption, sewer flow, etc; and perform survey calculations.
- Utilize CADD/GIS software.
- Perform preliminary design work via field work, product research, specification writing, and plan preparation.
- Check work for conformance to City, State, and Federal standards. Review site plans.
- Research legal plat and deed information as necessary for projects; and research public and private utility information for design projects and permits.
- Provide assistance with contract administration and inspection services as needed for CIP projects.
- Maintain permit information in a database and coordinate permit reviews; and maintain database information for various asset management programs.
- Respond to citizen inquiries and complaints.
- Perform other job duties requiring skills, knowledge and physical requirements as demanded by those duties described or less. Individual assignments will be determined by the supervisor based on the current workloads and department needs.
Facilities Management Inspector I
City of Virginia Beach
03.2019 - 12.2021
- Oversee City contracts to ensure on-going work schedules comply with completion date and approve contractor’s request for payment.
- Inspect all City-owned buildings, structures, parking lots, sidewalks and curbs, making detailed notes on repair needs; inspect city buildings that are under construction or that are being modified to ensure they can be properly and efficiently maintained by Building Maintenance trades staff; and follow up on warranty responsibilities of contractors by inspecting work and documenting problems then informing the contractor of these problems and what is required of him.
- Prepare work orders for the repair or modification of the building or structure so work can be scheduled and accomplished properly; and present to supervisor ways and means of making repairs to prevent a future occurrence of the same problem.
- Prepare estimates on material and manpower costs to ensure that the necessary quantities will be funded and on-hand.
- Review plans, drawings and job specifications to ensure that they are complete, functional and up to date.
- Provide a coordination function for various building maintenance trades staff to ensure timely and efficient completion of work.
- Perform other job duties requiring skills, knowledge and physical requirements as demanded by those duties described or less. Individual assignments will be determined by the supervisor based on then current workloads and department needs.
- Schedule frequent visits to construction sites to make inspections and minimize future maintenance problems; when providing information or work orders the building name, number, exact location of the problem and priority are listed; stay in constant contact with contractors to ensure timely completion of work; records are always accurate, complete, neat and orderly.
- Demonstrate ability to perform basic civil engineering design, mapping, and asset inventory responsibilities utilizing CADD and/or GIS software; perform survey data calculations and plot survey notes accurately; prepare special project maps, charts, graphs, and graphic presentations according to established standards and specifications; maintain accurate permit information; complete assignments within designated time frames; comply with City, State, and Federal standards; respond to customer inquiries promptly and courteously; and comply with Departmental and City guidelines.
Code Inspector I- Code Enforcement
City of Virginia Beach
01.2019 - 03.2019
- Inspect existing structures, properties and premises for compliance with the Building Maintenance Code, property maintenance and zoning ordinances.
- Inspect existing structures, properties, and premises and note violations; and determine if violations are serious enough to warrant placarding a building as 'unsafe' if building is vacant.
- Meet with complainants, landlords, and homeowners at inspection sites to identify and explain violations and what corrections need to be made.
- Research property ownership daily by checking mainframe files and by researching records in the real estate database from the offices of the Commissioner of the Revenue and the Real Estate Assessor.
- Answer telephone calls from recipients of notices of violation, complainants, and property owners and provide appropriate information.
- Properly document files by making notes of responses received and status of violations on re-inspection; and maintaining records and logs which may be used later for financial reimbursement or documentation in court cases.
- Review unresolved cases with a supervisor for appropriate action.
- Refer properly identified properties to a specialist to be mowed, cleaned, cleared, secured, or demolished by the City's contractor; refer properly documented inoperative vehicles to the specialist to be towed by contractor; issue summonses or warrants to property owners or other responsible parties in person or through the magistrate for unresolved code violations.
- Testify in court on violations of the building maintenance code and other City property maintenance codes and ordinances.
- Meet with civic leagues prior to performing systematic inspections in their neighborhoods.
- Perform other job duties requiring skills, knowledge and physical requirements as demanded by those duties described or less. Individual assignments will be determined by the supervisor based on then current workloads and department needs.
Code Compliance Inspector I
City of Chesapeake
12.2017 - 01.2019
- Researches and maintains currency in all applicable codes, zoning, property maintenance and other City ordinances; advises citizens, professionals, and concerned groups on applicable City code requirements.
- Reviews plans and specifications; issues permits.
- Performs routine patrols and on-site inspections to identify violations of applicable City codes; issues written notices of violation, documents violations, and conducts follow up inspections.
- Responds to citizen complaints of possible code violations; inspects and verifies compliance or non-compliance with applicable ordinances.
- Attempts to resolve disputes over violations through counseling or negotiation with parties involved; initiates other actions as required including legal processes.
- Coordinates with federal, state, and local agencies involving City code or related matters; prepares reports or studies and may present information as required.
- Prepares logs, forms, and reports documenting results of inspections and other events or activities; maintains records, prepares legal or other documents, and testifies in court as required.
- Attends staff or case meetings to exchange information; attends classes or seminars to improve knowledge and skills.
- Performs other related duties as needed or assigned.
- The class is responsible for reviewing plans, providing information, issuing permits, inspecting structures and facilities, enforcing codes and ordinances, counseling citizens or groups, legal actions, records and reports. The job class works within a general outline of work to be performed and develops work methods and sequences under general supervision.
Water Service Inspector 2
City of Virginia Beach Public Utilities Business Division
03.2015 - 12.2017
- Perform technical customer relations functions in the areas of turning on and cutting off water service and thoroughly investigating various types of service complaints; serve in acting capacity for the Utility Services Supervisor as necessary; and help other Water Service Inspectors to ensure that all daily work is completed.
- Provide water service to Public Utilities customers as requested; perform delinquent account services as directed; field investigate properties to verify meter and account records; investigate high bill complaints; investigate illegal water connections; collect delinquent service charges and payments; document collections; record work orders and daily work sheets; collect and enter data using spreadsheets and other reporting formats.
- Stoop, bend, and kneel on concrete, dirt, and mud to read underground water meters; and lift iron plates usually weighing 20 pounds or more 40 to 60 times per day.
- Work alone, but in concert with other inspectors to fulfill same day service objectives.
- Maintain all equipment and vehicles in proper working order to minimize delays due to downtime.
- Perform other job duties requiring skills, knowledge and physical requirements as demanded by those duties described or less. Individual assignments will be determined by the supervisor based on then current workloads and department needs.
- Ensure that customers have service turned on or cut off as requested; ensure that meter and account information in the field correlates with office records; perform work with minimal errors, ensure that customer complaints are thoroughly investigated in the field by performing meter checks, rereads, and inspections outside the customer's dwelling by questioning and instructing the customer; maintain composure and professional demeanor at all times; ensure that delinquent services are turned on or cut off as directed; respond to emergency turn-off requests; ensure that work sheets, work orders, and checks from turn-on fees and delinquent service charges are accounted for and balanced on a daily basis; document illegal water users and confiscate illegal straight connections; replace meter box lids; raise meter boxes; check tools and vehicle daily for mechanical or safety problems; and locate and uncover buried meter boxes.
Service Technician
Pembroke Commercial Realty Corporation
06.2013 - 03.2015
- My job title is an assistant supervisor and service technician for Summer Station Apartments in Virginia Beach, Va. 40-hour work week: Monday through Friday- 8:00 A.m. to 5:00 P.m. Prepared for 24-hour emergency maintenance phone calls for a community that occupies 280 fully equipped 1, 2, and 3 bedrooms apartments.
- Obeying company policies and following specific procedures to ensure a safe and professional workplace.
- Fill in position of supervisor and carry out orders pertaining daily work assignments.
- Responsibility to obtain and carry master keys for residential faculties and apartments, clubhouse offices, and maintenance shops.
- Responsible for general upkeep of buildings and grounds such as trash pickup and removal, pressure washing, pest control, repairing siding, apartment inspection, arrogation, plumbing, electrical, cleaning, floor buffing, and painting.
- Responsible for troubleshooting apartment appliances and making the professional maintenance repair.
- Able to work from ladders up to 40' in height, lift and move materials weighing more than 75 lbs. on a regular basis, work outdoors and in confined areas.
- Properly preparing and measuring chemical levels for pool and Jacuzzi maintenance.
- Ensuring equal quality workmanship for every resident, producing guaranteed satisfactory.
- Experienced with all hand/power tools, residential HVAC systems, electrical, plumbing, carpentry, and identifying the solution when there is a problem.
- Friendly customer service and strong communication skills.
- Report and perform in all types of weather.
- Responding to 24-hour emergency maintenance.
- New employee training.
- Received a Pool operator’s license before the summer of 2014.
Maintenance Trainee
F & W Management Corporation
09.2011 - 06.2013
- Responsible for maintenance repair and troubleshooting of apartment appliances.
- Responsible for general upkeep of buildings and grounds such as landscaping, pressure washing, pest control, apartment maintenance, apartment inspection, plumbing, electrical, cleaning, floor buffing, and painting.
- Able to read repair manuals, blueprints and order parts.
- Know how to use powers tools such as electric drills, saws and electronic testing devices.
- Check fluid levels, replace filters, replace machine parts.
- Friendly customer service and great communication skills.
- Endure and perform in all types of weather year around.
- Responding to 24-hour emergency maintenance.
Education
Tidewater Community College
Virginia Beach, VA05.2020
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Radford University
Radford, VA05.2010
Advanced Diploma - undefined
Ocean Lakes High School
Virginia Beach, VA05.2008
Skills
- Suggestive selling
- Heavy lifting
- Stress tolerance
- Loading and unloading
Certification
- Qualified Preparer of Storm Water Pollution Prevention Plans Certificate
- Qualified Compliance Inspector of Stormwater Certificate
- Erosion and Sediment Control for Construction Sites Certificate
- State Board of Housing and Community Development Property Maintenance Inspector
- State Board of Housing and Community Development Property Maintenance Official
- ICC/ AACE Property Maintenance and Housing Inspector Certification
- Virginia Department of Housing and Community Development Property Maintenance Inspection 24 hours
- Virginia Department of Housing and Community Development Core Module 24 hours
- Virginia Department of Housing and Community Development Advanced Official 24 hours
- City of Virginia Beach Department of Public Utilities Thumbs Up Award
- Chesapeake Fire Department CPAT
- Infotec Excel 2010 level 1
- ESRI Learning ArcGIS Desktop (for ArcGIS 10.0)
- Universal HVAC license
Timeline
Lot Associate
The Home Depot
05.2022 - Current
Engineering Technicians II
City of Virginia Beach
12.2021 - Current
Facilities Management Inspector I
City of Virginia Beach
03.2019 - 12.2021
Code Inspector I- Code Enforcement
City of Virginia Beach
01.2019 - 03.2019
Code Compliance Inspector I
City of Chesapeake
12.2017 - 01.2019
Water Service Inspector 2
City of Virginia Beach Public Utilities Business Division
03.2015 - 12.2017
Service Technician
Pembroke Commercial Realty Corporation
06.2013 - 03.2015
Maintenance Trainee
F & W Management Corporation
09.2011 - 06.2013
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Radford University
Advanced Diploma - undefined
Ocean Lakes High School
Tidewater Community College