Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Steven Moles

Pahrump,USA

Summary

Experienced with team leadership, customer service, and operational management. Utilizes strong problem-solving skills to maintain high standards and address issues promptly. Track record of fostering collaborative environment, ensuring efficient and effective operations.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Manager on Duty

Gold Town Casino
03.2025 - Current
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.

SECURITY OFFICER

Gold Town Casino
09.2022 - Current
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Responded quickly to incidents and assessed active situations for security concerns.

Sales Clerk Assistant Manager

Big Five Sporting Goods
06.2021 - 07.2022
  • Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Collaborated with team members to achieve store sales targets and improve overall performance.
  • Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
  • Managed efficient cash register operations.
  • Processed payments and returns with accuracy and efficiency.

DIESEL MECHANIC ASSISTANT

Thomason Tractor Co of California
08.2019 - 08.2020
  • Cleaned shop, stored new supplies and put away tools to maintain organized work area.
  • Helped mechanics complete repairs by organizing supplies, maintaining tools and passing needed items.
  • Followed safety protocols and best practices for installation, maintenance, or repair work.
  • Shadowed senior mechanics to develop advanced repair skills.
  • Disassembled broken, defective, and worn out equipment to aid with repairs.
  • Operated variety of power tools and hand tools.

MECHANIC

Oxbo International Corporation
05.2017 - 03.2018
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Inspected and tested equipment to locate worn and damaged parts.
  • Repaired and replaced worn and damaged components.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.

FORKLIFT MECHANIC TRAINEE

Wholesale Equipment of Fresno
04.2016 - 04.2017
  • Adhered to strict industry standards while performing all tasks related to the servicing and repair of various types/models of forklifts.
  • Conducted frequent quality control checks on completed repairs before returning equipment to service, ensuring customer satisfaction and reliable performance.
  • Read and interpreted technical manuals for troubleshooting and repair purposes.
  • Enhanced team productivity with timely completion of forklift repairs, minimizing equipment downtime in the warehouse.

LIBRARY ASSISTANT

Fresno City College Library
08.2014 - 04.2016
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Answered questions from patrons and helped to find desired materials.
  • Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
  • Handled check-in and check-out process of library books and materials at circulation desk.

WINDOW WASHER

Crown Window Cleaning and Building Services, Inc.
04.2011 - 08.2014
  • Enhanced customer satisfaction by providing thorough and efficient window cleaning services.
  • Maintained high customer satisfaction by providing exceptional service with every job.
  • Ensured seamless transitions between jobs by effectively managing schedules, routes, and transportation needs of the team members involved in the project.
  • Maintained equipment and vehicles in clean and excellent working order and notified supervisor of repair or replacement needs.
  • Earned recognition for outstanding performance in challenging weather conditions or difficult access locations.
  • Collaborated effectively with coworkers to complete jobs within tight deadlines while maintaining high-quality standards.
  • Minimized environmental impact through responsible use of eco-friendly cleaning products and waste disposal methods.
  • Prevented property damage by carefully assessing risks and employing appropriate safety measures during all tasks.
  • Leveraged ladders, poles, aerial lift equipment and suspended platforms to clean windows and gutters.

Education

No Degree - Mechanized Agriculture

Reedley College
Reedley, CA
08.2014

High School Diploma -

Clovis High School

No Degree - General Education

Fresno City College
Fresno, CA
04.2016

Skills

  • Report writing
  • General security
  • Customer service focus
  • Scheduling proficiency
  • Policy enforcement
  • Decision-making
  • Documentation and reporting
  • Processes and procedures
  • Attention to detail

Certification

  • Casino Surveillance Professional Development Program Certificate, 08/01/18
  • Taser X26, X2, and TASER 7 Certifications, 04/01/16
  • Pepper Spray Certification, 06/01/08
  • NV Driver's License
  • First Aid Certification
  • Forklift Certification
  • Concealed weapon certificate

Timeline

Manager on Duty

Gold Town Casino
03.2025 - Current

SECURITY OFFICER

Gold Town Casino
09.2022 - Current

Sales Clerk Assistant Manager

Big Five Sporting Goods
06.2021 - 07.2022

DIESEL MECHANIC ASSISTANT

Thomason Tractor Co of California
08.2019 - 08.2020

MECHANIC

Oxbo International Corporation
05.2017 - 03.2018

FORKLIFT MECHANIC TRAINEE

Wholesale Equipment of Fresno
04.2016 - 04.2017

LIBRARY ASSISTANT

Fresno City College Library
08.2014 - 04.2016

WINDOW WASHER

Crown Window Cleaning and Building Services, Inc.
04.2011 - 08.2014

High School Diploma -

Clovis High School

No Degree - General Education

Fresno City College

No Degree - Mechanized Agriculture

Reedley College

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Steven Moles